Crystal Palace Football Club welcomes supporters with disabilities to Selhurst Park.
The club encourages fans with disabilities to inform us of their personal situations in order to allow us to make your matchday experience as comfortable and enjoyable as possible.
Arrangements can also be made for any fan suffering from a temporary disability which could affect their ease of access to and from the stadium.
The club offers a total of 74 wheelchair spaces across the Arthur Wait and Holmesdale Road Stands, including some in the section set aside for visiting supporters.(There is no limit to the number of places in the stadium for ambulant disabled persons).
Each wheelchair space includes a space nearby for their assistant, although that may not be next to the allocated space but has easy access into the chosen stand. Personal assistants, if required, are admitted to Selhurst Park at no charge.
In a stadium that holds over 25,000 people, safety is of paramount so Crystal Palace ask that the personal assistant of each disabled supporter should be fully able to support the needs of the person they are assisting. We recommend that the personal assistants are over 16-years-old however, if this isn't the case we would like you to contact us to discuss your arrangement.
Supporters with a disability are charged for tickets at the concession rate, with one personal assistant enjoying free admission. Children with disabilities are charged at the standard child rate with one assistant free of charge.
Dedicated stewards are in these areas of the stadium to greet you upon entry and be available throughout your visit to answer any questions that you may have to help improve your visit. These Disability Liaison Stewards can be clearly identified by their jackets.
Orders will be taken from the disabled seating area for refreshments and delivered directly to the seat by our staff. There is also some low-level counter space in the Arthur Wait and Holmesdale Road Stands.
CRYSTAL PALACE FC DISABLED SUPPORTERS ASSOCIATION
The recently formed Crystal Palace Football Club Disabled Supporters Association (CPFC DSA) is actively looking to attract new members. The group works together with the Club’s management team, with support from the Level Playing Field organisation.
At the launch of the group, members of the steering group committee – David Smith, Tony Game, Karen Green and Caroline Bland met with Palace CEO Phil Alexander, and Smith, chairman of the CPFC DSA, said “I am proud to have been elected the chair of the recently formed CPFC DSA.
We very much look forward to working together with the Palace management team to address issues and concerns as raised by members of our disabled community.”
The aim of the CPFC DSA is to identify the on-going needs of the club’s disabled supporters and work with the management team to deliver a positive matchday experience for all disabled supporters to enjoy equality with respect to their individual needs when attending matches at Selhurst Park.
All Palace disabled supporters are encouraged to join the CPFC DSA, including their family, friends and personal assistants. If you have any suggestions, issues or feedback, be it positive or negative, please contact them at firstname.lastname@example.org.
There are places available in the Arthur Wait Stand for visually impaired fans, with access to match commentary. Supporters requiring this facility should contact email@example.com.
Both home and visiting supporters with disabilities have access to toilets in the Arthur Wait Stand where there is a radar automatic toilet entry system in place. Home supporters with disabilities situated in the lower tier of the Holmesdale stand have access to toilets with a radar automatic entry system. There is a spare key with the Disability Liaison Steward who is on hand to assist you if needed.
Supporters are advised to find parking in the surrounding roads, and there are a few disabled parking bays located in Sainsbury’s next to the stadium, however these have a time restriction and are limited availability. Please note that these spaces are not managed by CPFC.
As stated above, the club operates a ticket concession for disabled supporters which equates to the concession price for the stand that they are watching the game from.
Disabled ticket concessions are available to all qualifying disabled supporters. In some situations evidence may be required that the person presenting as a disabled person is actually a disabled person.
Supporters from visiting clubs are eligible to receive the disabled supporters' concessionary price subject to the same conditions that are applied to supporters of Crystal Palace Football Club.
Proof of eligibility for a disabled concession is required for the purchase of a ticket on each occasion. Please note the decision of the Box Office Manager is final in assessing eligibility for this concession rate.
The club has induction loops installed in the Box Office.
Disabled Liaison Officers
The club's Disability Liaison Officer is Pam Groves. For all ticketing enquiries please contact Pam at the box office on 020 8768 6080 or email firstname.lastname@example.org
For more information about disabled access to Selhurst Park, or any other disability issues, please contact us on 020 8768 6080 or email email@example.com
FREQUENTLY ASKED QUESTIONS
I’m a disabled supporter of the club, how do I book tickets?
The club has a dedicated Disabled Liaison Officer, Pam Groves, who can be contacted on 0208 768 6080 or firstname.lastname@example.org. Tickets will be allocated in our disabled area in the Arthur Wait Stand which is fully accessible.
How do I become a Disabled Supporter Member?
You can join the age-appropriate membership package that best suits you and then supply proof of disability in the form of a Disabled Living Allowance (middle or higher rate, mobility or care component) or a doctor's letter. In the case of children we are happy to accept I-Count cards.
Disabled members' tickets are sold at the concessionary rate, with a helper admitted free of charge if required.
How do I become a season ticket holder?
You can apply to the Disabled Liaison Officer who will discuss your needs and then be able to allocate you a suitable season ticket. Disabled supporters receive a concessionary season ticket.
Can disabled supporters apply for away tickets?
They can contact the Disabled Liaison Officer or the box office to purchase these tickets. For away fixtures the club receives wheelchair access tickets and are advised where to seat ambulant disabled supporters.
If disabled supporters wish to travel on the club coaches we can arrange for wheelchair spaces on these, and if any ambulant supporters wish to travel we can also arrange suitable access.
Can a personal assistant attend a match if the disabled supporter is not attending?
They can pay the full adult price and have the ticket printed as a match ticket on that occasion.
Do we have disabled supporters parking at the stadium?
There is parking for disabled supporters around the stadium with a blue badge.
Do we have a drop off point for disabled supporters?
This can be arranged via contact with the Disabled Liaison Officer.
Are there ear pieces for visually-impaired supporters?
Yes, they can be obtained to hear commentary all around the stadium if required.
Are disabled toilets fitted with Radar keys?
Yes keys can be supplied on request from our Disabled Liaison Stewards but we do advise that if you have one to bring your own.
Is there signage for disabled entrances?
Yes, these are clearly marked, displayed in yellow.