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FAQS: RETURN TO SELHURST

Find our Palace v Spurs ticket allocation FAQs below. We will be updating these FAQs regularly based on the questions sent via the enquiry form at the bottom of this page.

20/21 Season Ticket holders who are based in Tier 1 / 2 regions in the UK (only) will be eligible to attend these fixtures. Tickets will be allocated based on loyalty points. Please see “How are tickets allocated?” below for more details on this process.

From the Leicester City fixture onwards, a small number of tickets will be available to paid members via the member ticket ballot. More details on this process will follow in the coming weeks.

The lead booker for a group transaction, or individual Season Ticket holders, will be emailed by the box office confirming their ticket allocation. Once this ticket has been allocated, they will also receive an automated email from our ticketing system, informing them that they can accept their ticket(s) for the game via their online account.

As supporters will understand, things can change very quickly during this period and for that reason we are currently allocating tickets one fixture at a time.

If you do not receive an email, you have not been allocated a ticket.

Tickets for the Palace v Spurs match will be allocated to groups of supporters (household bubbles or people who bought multiple season tickets in one transaction) and individuals based on loyalty points. 

Supporters with the next highest amount of loyalty points will be allocated the second game (Liverpool) and so on until all season ticket holders have been offered a ticket for a match, before the cycle begins again. 

In line with Public Health England guidance, supporters whose address is currently in a location under Tier 3 restrictions, or overseas, will be automatically exempt from attending. 

We are automatically grouping supporters who share an address on their ticketing account, or who purchased together in a group transaction.

We are unable to manually group any other supporters together, or take any additional requests from supporters to be grouped at this point.

The tier system will be reviewed before each game, as tickets are allocated. If you are no longer in a Tier 3 area before the ticket allocation process begins, you will be included in this process. The ticket allocation process is detailed above.

You will receive an email from the Box Office informing you that you/your group have been allocated tickets for a game.

You will then need to accept your ticket(s) online before the date outlined by the Box Office. For the Spurs fixture, this will be 23:59 on Tuesday 8th December.

In the 72 hours before the game you’re attending, you will be required to complete an online Covid-19 health questionnaire (so, for the Spurs game this would be from Thursday 10 December, 14:15 GMT), as well as downloading the NHS Track and Trace app. 

After completing the questionnaire, you will be sent your print at home ticket. You must print this and bring it with you to gain entry to Selhurst Park.

We require supporters attending to use the Track and Trace app to ensure we are following the appropriate guidance. If you have any queries around Track and Trace please contact Customer.Service@cpfc.co.uk.

If a supporter is allocated a ticket but does not want to - or cannot - attend for any reason, they will have the option to reject the ticket allocated to them, enabling it to be reallocated by the club. However, if a season ticket holder rejects their ticket, that supporter will effectively be placed at the back of the queue. 

Tickets returned to the club for reallocation will be made available via a “last minute” waiting list. This will be available for all season ticket holders to apply for, on a match by match basis; details will be shared in due course.

You will receive your print-at-home ticket via email after completing your health questionnaire.

No, you would next be offered tickets for a fixture after all other Season Ticket holders have been offered theirs. See the ‘How are tickets allocated’ FAQ, above.

Tickets that are returned to the club by Season Ticket holders will be available for other Season Ticket holders to apply for, via a ‘last minute’ waiting list. Full details will be shared in due course.

Yes. The rest of the group would still need to accept their tickets and complete the health questionnaire.

Yes. Season ticket holders will be reimbursed for matches they do not accept a ticket for, as well as games they are not allocated a ticket for.

Yes. Please ensure you have access to your online ticketing account and check that you receive emails from us. Find full details here.

No. Tickets will initially be print at home tickets only. You must print all tickets in your group and have them available to scan upon entry upon arrival.

No. Tickets will be allocated to groups and individuals to ensure we can have as many fans in the stadium in the safest way possible.

For the Spurs game, supporters will be located in the Lower and Upper tier of the Holmesdale Road stand and Whitehorse Lane stand. There will also be an extremely limited number of hospitality guests in the Main Stand and Executive boxes, which will also house media personnel. The Arthur Wait Stand will be closed.

Tickets for the Palace v Spurs game will only be available to Season Ticket holders. Gold Members will be invited to enter the Gold Member ticket ballot ahead of Palace v Leicester City.

Yes. All Season Ticket holders who have been allocated a ticket will be asked if they have any accessibility requirements once they have been allocated a ticket.

If you have any access requirements, please follow the information in your confirmation e-mail and a member of the Access team will be in touch with you.

No. Only 20/21 Season Ticket holders who are allocated tickets can attend.

Yes, we will be opening outlets in the Fanzone and stadium, however no outlets will be selling alcohol.

Face masks must be worn at all times except when eating, drinking or for those who are exempt.

Hand sanitiser is available throughout the stadium, and social distancing must be maintained.

Allocated seats have been selected to ensure social distancing measures can be maintained, and security will be in place throughout the stadium to unsure these measures are being followed.

One-way systems will be in place inside the stadium to avoid supporters passing by in close proximity. Please be mindful, we may release supporters in a staggered manner at the end of the game to avoid supporters mixing in close proximity while exiting.

If at all possible, supporters are strongly advised to print at home, as whilst access is possible via the ticket barcode on mobile phone screens – it is not 100% reliable (especially if the screen is cracked, damaged or obstructed). No reprints are available on the day.

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