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Club News

Information And FAQs For Fans With Disabilities At Selhurst Park

20 October 2017

Crystal Palace FC is committed to improving accessibility and facilities for fans with disabilities, and ensuring an exceptional match day experience for all fans attending matches at Selhurst Park.

Below is a list of frequently asked questions for fans with disabilities wishing to attend matches at Selhurst Park.

How do I buy tickets?

Firstly, to buy tickets for any match at Selhurst Park – you need to be a Member. Become a Member, and then follow the instructions below.

Once you have become a Member, you can purchase tickets.

Accessible Tickets or Wheelchair spaces can currently only be purchased via the box office (which is located in the Club Store at Selhurst Park) or over the phone.

The club’s dedicated Disability Liaison Officer (DLO) Pam Groves can be contacted on 020 8768 6080 to assist you with all your needs.  

How much are tickets?

Ticket Prices vary depending on the opposition. “Category B matches” begin at £22.50 and “Category A” matches are priced from £28 per ticket.

Full list of ticket prices.

Can I book tickets for the disabled section through the online box office?

Not yet, but fans will soon be able to purchase online.

Does my Personal Assistant have to purchase a Match Ticket or Membership to accompany me?  

No, Personal Assistants can attend games free of charge.

This must be mentioned and agreed at the time of booking

Where is accessible seating available at Selhurst Park?

Accessible seating is available in every stand and the breakdown of seating for each stand is shown below.

Main Stand

Entry is via the gate by entrance No 8, adjacent to the Glaziers Lounge. This is stewarded and provides access via a shallow ramp to the pitch level wheelchair spaces. There are 13 spaces with companion seating located alongside.

There are also 78 easy access seats.

Arthur Wait Stand - Home

Entry is via the gate by entrance No 5 on Park Road. This is stewarded and provides level access to the mid-level wheelchair spaces. There are 24 spaces with companion seating located alongside and another 27 with companion seating located to the rear.

There are also 110 easy access and 2 amenity seats.

Arthur Wait Stand - Away

Entry is via the gate by entrance No 6 on Park Road. This is stewarded and provides access via a short ramp to the mid-level wheelchair spaces. There are 12 spaces with companion seating located alongside and another 20 with companion seating located to the rear.

There are also 47 easy access and 2 amenity seats.

Holmesdale Road Stand - Lower

Entry is via the gate by entrance No 2 on Holmesdale Road. This is stewarded and provides level access to the mid-level wheelchair spaces. There are 26 spaces with companion seating located to the rear.

There are also 14 easy access and 6 amenity seats.

Whitehorse Lane Stand

There are 40 easy access seats provided in the Whitehorse Lane Stand.

Executive Boxes

In addition, the executive boxes provide 6 wheelchair spaces; there are 4 located in the Legends Suite and a further 2 in Boxes 10 -11.

Wheelchair access to the executive boxes is currently through the gate by entrance 7 on Park Road via an access ramp

Is there parking available at the stadium for disabled supporters?

There are no accessible parking spaces in the stadium private car park but there are bays for blue badge holders only in the Sainsbury’s car park, which are stewarded by CPFC and offered on a first come, first served basis. Maximum parking period on match days is 4½ hours.

Taxis/ Drop-off Points:

Fully accessible licensed black cabs can be booked using the Taxicard scheme for registered members or by phoning either comcab on 020 7908 0271 or dial-a-cab on 020 7253 5000. More information onthe Taxicard scheme can be found at www.londoncouncils.gov.uk/services/taxicard or phone 020 7934 9791.

For the location of appropriate accessible drop-off points, please contact the DLO, Pam Groves, at pam.groves@cpfc.co.uk or on 020 8768 6080

Dial-a-Ride:

Dial-a–ride is available for members of the scheme; to qualify you must be a London resident and have a permanent or long-term disability which means you are unable to use public transport either some or all of the time. Further detail can be found at https://tfl.gov.uk/modes/dial-a-ride/ or you can email DAR@tfl.gov.uk or call 0343 222 7777.

Bus Services:

Several bus routes pass near to Selhurst Park whilst routes 468 and X68 stop at the Selhurst Park Stadium bus stop which is situated only a short distance from the stadium on Whitehorse Lane.

Note: Route X68 only operates during Monday to Friday evening peak times in a southerly direction. Also route130 does not operate past Selhurst Park for at least 90 minutes before or after matches.

Most buses have floor levels which can be lowered to pavement level for easier access and provide a wheelchair ramp by the exit doors. All buses have at least one 700mm x 1200mm wheelchair space and priority seats should be clearly marked for those who need them.

More information can be found at tfl.gov.uk

Are there specific stewards that we should contact when we arrive at the stadium?

Crystal Palace has a team located at various points around the stadium called the Fan Support Team and they are on hand if you have any questions or are struggling to find your way around. They can be identified by their red coats and information pods. Disability Liaison Stewards are available in each accessible viewing area to guide fans to their positions and are distinguishable by their uniforms.

Are there Accessible and Ambulant toilets in the Stadium?

Yes.

All accessible toilets are fitted with the RADAR entry system so please bring your own key if possible. A spare key can be provided by a Disability Liaison Steward who will be clearly identifiable by their uniform and should be situated near the accessible toilets; available to assist if needed.

Ambulant toilets have been provided in proximity to the easy access and amenity seating areas.

Details for toilets in each stand are shown below:

Main Stand

An enlarged accessible toilet cubicle is provided adjacent to the wheelchair access ramp. This room also acts as a smaller secondary changing room and has a drop down changing table.

Arthur Wait Stand - Home

There are three accessible toilets within the home section, one is located near the centre of the concourse and the other two are at the end of the Arthur Wait stand accessed off the last vomitory.

Arthur Wait Stand - Away

There are two accessible toilets located immediately adjacent to the gate near entrance 6.

Holmesdale Lower Stand

There are two accessible toilets which are within a few metres of the viewing platform but located away from other facilities. A large lobby area also provides access to the Changing Places room.

Executive Boxes

There is one accessible toilet immediately opposite the entrance to the Legends Suite and within a few metres of Boxes 10-11.

Are there changing facilities within the stadium ?

There is a Changing Places facility in the Holmesdale Stand; this provides a peninsular toilet, adjustable changing table, hoist and other facilities. The room is 2.8m x 4.3m with a 1m wide door.

We have a second smaller changing area with a drop down changing table within the new Main Stand accessible toilet.

Are there refreshments available whilst in our seats?

Yes. 

There are many areas where you can purchase food and drink around the stadium; depending on where you are located there are kiosks and bars nearby with lowered sales counters. We also offer an at-seat order service within the viewing areas where your refreshments orders will be delivered to your position. Lap trays are available on request for supporters in wheelchairs.

Who can I contact for more information?

Pam Groves is the club’s dedicated Disabled Liaison Officer and can assist fans on all matters, and can be contacted on 020 8768 6080 or by emailing boxoffice@cpfc.co.uk with ‘FAO Pam Groves’ in the subject line.


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