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Crystal Palace FC is extremely proud of the incredible passion and dedication of our supporters, and we want to make sure that our most loyal fans have first access to tickets for the most in-demand games with our loyalty points scheme.

You can use your loyalty points to access Away Match and Cup Tickets first.

Please note, to collect loyalty points in the Club Store and Catering outlets you must have your Season Card with you at all times.

Loyalty Points FAQs

Q. What are Loyalty Points?

A. Loyalty Points are points that can be collected by Season Ticket holders and Members when spending in stadium and online.

Q. Why do we have them?

A. The key reason for Loyalty Points is to fairly manage the demand for away match tickets. With more Season Ticket holders and Members than ever before, the Loyalty Points scheme allows our most regular supporters to have priority for such tickets.

Q. Are loyalty points worth any money?

A. No, the points have not cash value

Q. How can I get Loyalty Points?

A. Loyalty Points can be collected by spending in the stadium bars, kiosks, Club Shop and online through ticketing or the retail site. At the stadium, simply present your Season Ticket or Member card to have your points added. When purchasing items online, log-in to your account before you checkout to have the points added.

Q. If I forget my card can I still collect the points?

A. No, unfortunately you need to have your card present at the point of purchase.

Q. I have checked my account details and forgot my card - what can I do?

A. Points reductions usually occur when a supporter has received a refund on a purchase. If you believe your points have been reduced incorrectly, please email and we will look into your account.

Q. I cannot remember my account details and forgot my card - what else can I do?

A. If you forget your card and cannot remember your details you can still have your points added at a later time. Simply keep hold of your receipt and present it to the club when you have your card or client details.

Q. Who can collect points?

A. Points can be collected by any supporter with a client reference number. Points can only be used by current Season Ticket holders and Members.

Q. I’m an overseas supporter and I don’t get to many matches, how can I gain points?

A. You will need require a client reference I.D number to collect points. We have a specific Membership for overseas supporters, tailored to supporters who cannot attend every match. You can see more about it here.

You can see details of our other Membership packages by clicking here

Q. I used to be a Season Ticket holder and have points but I am not a current Member or Season Ticket holder, can I still use them?

A. If you have points from a previous season they will still be on your account for the 19/20 season. However, to use the points to purchase tickets you will need to be a current Paid Member or Season Ticket holder.

Club Shop/kiosks/online

Any purchase in the Club Shop, stadium kiosks or online (excluding tickets and Memberships): One point per £1 spent. 

Tickets, Season Tickets and Memberships

Season Tickets: 500 points 

Home game tickets: 20 points*

*Season Ticket holders do not earn extra points for additional tickets purchased.

Away game tickets: 20 points (Arsenal, Manchester United, Tottenham Hotspur, West Ham United, Chelsea, Liverpool, AFC Bournemouth, Southampton, Brighton & Hove Albion.

40 points: All other away fixtures. 

Cup games: Points are to be announced when fixtures are announced. 

Gold Membership: 200 points 

Junior Membership: 100 points 

International Membership: 150 points 

Log-in to your account by clicking here. Loyalty Points should be displayed once you are logged-in.

Points gained in purchases around the stadium should be uploaded straight away. However, they can take up to 24 hours to appear online. If the points have not been added after 24 hours, please email and we will look into your account.

Q. I am missing points - what should I do?

A. Season Ticket holders and Paid Members are allocated points when they join (with the exception of a Silver Membership). If you believe you should have more points or you have none at all, please email us and we will look into your account.

Q. I have previously purchased tickets for friends but did not allocate the points, can I do that now?

A. No, unfortunately we cannot backdate points for tickets.

Q. I have recently spent money in the stadium but the points have not been added - can they be added now?

A. Points can take up to 24 hours to update – if after this time they have not been updated please email and we will look into your account.

Q. Do points get taken away after a few seasons?

A. At this time there are no plans to delete old points.

Q. I don’t travel to away matches - can I give any points to someone else?

A. Unfortunately, points are non-transferable so cannot be moved to other accounts.

Q. I buy all the tickets. How does my child collect points?

A. Points will be allocated to the account given at the time of booking; if you are spending in store, in kiosks or stadium bars you can hand over the Member card/Season Ticket that you require the points to be allocated to.

If you are buying tickets for more than one person you will need to allocate the points to the individual accounts; if you are doing this over the phone or in person, simply inform the cashier that you would like to allocate the points to the Member/Season Ticket holder who you are buying a ticket for.

Q. I’m buying multiple tickets online - how do I allocate the points?

A. To allocate points to multiple accounts when buying online you will need to ensure the other Member(s)/Season Ticket holder(s) are listed on your friends and family list.

To add friends or family:

1.Log-in and click on ‘My Account’.

2. Click ‘friends and family’ on the navigation bar on the left.

3. Add the required supporters (you will need to know the client reference number and postcode).

Allocating friends & family points when buying tickets:

1. Log-in to and go to ‘tickets’ on

2. Click either ‘Quick seats’ or ‘Choose seats’ for the appropriate game

3. You then have the option to purchase tickets for yourself, and your family & friends linked to your account.

Q. I am buying multiple tickets, can I earn points for each ticket purchased?

A. No, points are allocated per client reference and are based on one ticket per person. For example, if you are booking three tickets under your client reference I.D you will only get one set of points. If you allocate the other tickets to another account each person will get points.

Q. If I select a friend/family for a ticket - will the ticket be sent straight to them?

A. No, the tickets will all be sent to the person who is logged in and purchasing.

Q. A friend of mine books my tickets, if I give him my client reference I.D. and postcode to add me to his list, will they have access to my account?

A. No, they will not have access to your account; they will only be able to allocate points to your reference but will not see any further details.

*Loyalty points cannot be earned when you purchase matchday programmes, purchases made in hospitality areas or non-matchday conferences and banqueting.