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TICKETING FAQs

If you have any questions regarding tickets or Memberships, please refer to our FAQs below:

Season Tickets FAQs

19/20 Season Ticket holders can renew their Season Ticket for 20/21 Season at the ‘early bird’ rate until 17:00 BST on Thursday 17 September 2020, and must renew by 17:00 Friday 30th October to save their seat.

We encourage as many supporters as possible to use the online system at tickets.cpfc.co.uk, but if you must call us – please use the 'call back' option to minimise call charges (simply press '2' during the Glad All Over hold music). The Box Office telephone number is 0871 200 0071 and email is BoxOffice@cpfc.co.uk. Calls cost 10p per minute as a service charge, with mobile access charge varying by provider. Proceeds from call charges go to Palace for Life Foundation. For more information on call costs visit Ofcom by clicking here.

Season Ticket renewal prices have been frozen at the 19/20 season rate for the 20/21 season. By renewing before 17:00 BST on 17 September, Season Ticket holders were able to secure their seat for the 20/21 season at the early bird rate. Any Season Tickets purchased after this date will be charged at the 'phase 2' pricing.

Supporters will only be charged 17/19th of the Season Ticket price to reflect the two games in September which are confirmed as behind closed doors fixtures.

The price of your Season Ticket will show in your ticketing account. For each fixture you attend throughout the season, the value of that ticket will reduce from your account.

If at the end of the season you have credit remaining in your ticketing account, you can apply for a refund or carry forward to the 21/22 season.

All 2020/21 Season Ticket holders will be offered tickets for specific matches throughout this season, but it is impossible to say at this stage how many matches, and which matches, each supporter will be able to attend, until we know the number of supporters who purchase Season Tickets. 

We will try to ensure that all 2020/21 Season Ticket holders get a similar mix of Category A and Category B matches.

When allocated a ticket, Season Ticket holders simply select their seat for the fixture on our ticketing website.

If you are offered a ticket but do not select your seat by a given date, we will allocate a seat for you. If you are offered a ticket but do not wish to – or cannot - attend that particular match, your ticket can be sold via the club’s in-house resale platform to another Season Ticket holder or Member – and when it is re-sold, you will effectively not be charged for the ticket.

Due to social distancing regulations and to allow us to have as many fans at each game as possible, fans will be required to select the seats they sit in ahead of each fixture they attend, meaning sitting in your usual seat for each game you attend will not be possible.

It’s our intention to have fans sit in, or as close as possible to their usual seats, but we are unable to guarantee this. In the unlikely event that the seat you are allocated is in a less expensive part of the stadium, we’ll refund you the pro-rata difference in the price of the ticket, into your ticketing account.

We are aiming to facilitate supporters attending fixtures in bubbles, where it is safe to do so.

Household bubbles:

  • Supporters who purchase Season Tickets registered at the same address will automatically be grouped as a 'bubble', and can attend fixtures sitting together in groups of up to six.

Friends and Family Bubbles from different households:

  • To attend in a 'bubble' of fans from different households you must:
    • Add your friends and/or family you want to attend with as a 'Friend or family' in your ticketing account
    • Purchase all Season Tickets in the same transaction online. If you would like to pay by different payment methods, within the same bubble, you can do so over the phone.
  • Log-in to your ticketing account here  
  • Click your name at the top and select 'Personal Details'
  • Select 'Manage my relationships' under the 'My Friends & Family' section
  • Complete the process by adding the details of the 20/21 Season Credit holder

If you’ve purchased your Season Tickets online, please email boxoffice@cpfc.co.uk with the subject line 'groups/bubbles', providing the client references of each person and the names who you’d like to be in a bubble with.

If you already have your friends and family linked to your account(s) and you would like to buy their Season Ticket for them, please follow the steps below

  1. Log-in to your account
  2. Click on your name at the top of the screen
  3. Click on 'personal details'
  4. Scroll down to My Friends & Family and select 'manage my relationships'
  5. Select the friend or family member and click on edit
  6. Tick the 'Allow person to access and manage, tickets, season tickets, memberships on my behalf' and 'ok'
  7. Then log out and back in and click 'Season Tickets', the Season Ticket of your strong friend and family will then display for purchase

You can pay for your Season Ticket in one payment with a debit/credit card either online, by phone or in person at the Box Office. You can also pay in cash at the Box Office.

You also have the option to pay for your Season Ticket in monthly instalments via our finance partner V12, this will incorporate the cost of your season ticket and a 6.25% arrangement fee. E.g. if your Season Ticket is £300, the full cost will be £318.75 across the season. Please note the arrangement fee will be included in your first payment, the next nine months will be in equal instalments.

Please note this service and offer of credit is subject to a credit check.

Please ensure you purchase your Season Tickets in one transaction and you will be grouped together

Yes, you will have a gift voucher code that you enter at the point of payment. The amount of your credit will then be removed from your final amount.

We understand there are supporters who would love to continue supporting Palace at Selhurst Park each week, but due to circumstances out of their control may be unable to.

As such, we are making it possible for supporters who are at heightened risk of contracting Covid-19 to retain their seat for the 21/22 Season. Government guidance on this can be found here.

  • Supporters who are in a category mentioned above can make a payment of £200 (Adult/Concession) or £100 (Junior) which will 'Save Your Seat' for 21/22 season – this option is available until 5pm on 17th September 
  • This payment can be used as a credit against your 21/22 Season Ticket payment
  • This payment gives no access to match tickets for the 20/21 season, and the seat will be made available for fans to purchase tickets for and sit in during 20/21

Senior Concessions and those registered as disabled with the club will not have to provide any evidence of health status if they wish to defer their season ticket to 21/22. Season Ticket holders within this age-category (65+) will have to make a payment of £200, which will be used as a deposit towards their seat for the 2021/22 season. 

All other Season Ticket holders seeking to defer will be asked to provide evidence that they – or someone they live with or care for - are clinically extremely vulnerable from COVID-19. We will work with each supporter on their individual case.

In order to apply for this deferral scheme, simply follow the renewal journey until the 'Review your Order' page. Once you have reached this page select the 'Save My Seat [Adult/Junior]' option to defer your ticket.

Once you have processed your request, the Box Office will contact you to discuss next steps.

To renew your Season Ticket, please purchase your ticket under the relevant Disabled Price Type; please note, Season Tickets for disabled supporters are currently unavailable online.

To renew your Season Ticket, either call or visit the Box Office to process your Season Ticket or email dlo@cpfc.co.uk and a member of the team will respond to you.

20/21 Gold or Junior Gold Memberships give access to a separate ballot for a limited number of match tickets for each home league game.

Please note, tickets are not guaranteed through the purchasing of Memberships and no refunds will be offered in the event you are not awarded tickets in the ballots.

No. Gold and Junior Gold Members can access a separate Member Ticket Ballot for home league games, for a limited number of tickets.

Members who enter this ballot may receive access to purchase match tickets entirely at random, with no guarantee of ticket access. In addition, if a Member does win in the ballot the price of their ticket is set at the 19/20 match ticket rate, which is higher than the pro-rata Season Ticket price for one match.

Membership FAQs

Whilst matches are played in front of reduced capacities, our Gold and Junior Gold Memberships are the only Memberships that give you the chance to enter the Member ballot and purchase tickets for matches if you’re successful.

When stadiums return to full capacity, we intend for all of our Memberships to offer ticket access, as well as Gold and Junior Gold Members to be able to take advantage of 72-hour priority ticket access and International Members able to reserve tickets before they go on sale*.

*Subject to availability.

No. We can not guarantee Members will be able to purchase tickets for matches. Tickets will be available to Gold and Junior Gold Memberships via a ticket ballot.

Gold and Junior Members are entitled to enter the ticket ballot for home league games. There is no guarantee that entering the ballot will grant access to purchase tickets.

Tickets will be made available to Members via the ticket ballot after the Season Ticket renewal and sales period has closed.

Each Member can purchase one ticket per game.

When purchasing online, make sure you are using your new Palace Account. It is vital that you have linked your accounts for your Membership benefit to be applied. Once you are logged in, your discount will be automatically added to your basket. If you can’t see the membership discount you expect, please contact shop@cpfc.co.uk.

When purchasing in store, show your Membership card at the checkout counter for your discount to be applied.

Before the first league fixture, a unique code will be added into your ticketing account. To listen to the fixture, simply head to the Palace Audio section of our website, where you can enter the unique code to access the commentary.

You will be emailed information regarding Membership competitions as they are opened for entry. Information on how to enter will also be confirmed. To ensure you receive these competition emails, please ensure you are set up to receive our emails, here.

The club will email you to confirm which club partners and local partners you will be able to access discounts from. As partners are added throughout the year, the club will confirm these via email to the address you have registered with.

Membership packs are usually delivered within 14 days if you’re using a UK delivery address and 28 days if using an international address.

When purchasing your Junior Gold Membership, you will be able to choose your shirt type and size as part of the joining process.

Once confirmed, the shirt will be dispatched with your Membership pack.

Yes, during the shirt selection process you can add an adult shirt to your order. An additional fee of £10 will be charged.

These will be sent 24 hours prior to kick-off before every home game to the email address registered to your account.

If you think your email is unsubscribed, you can re-subscribe here.

It may be possible that you have unsubscribed from club communications. To make sure you haven't, click here and check

Another possible explanation is that you are not using the email registered to your account. To check this go to your account page in your Palace Account. 

Finally, check your spam, junk and promotions folders. If you have checked all of the above and are still not having any luck, please contact boxoffice@cpfc.co.uk

Yes, we have specific Memberships for our Season Ticket holders to benefit from the amazing benefits our Members do. These can be purchased when a Season Ticket holder is logged in to their Season Ticket account. Season Ticket holders will also receive a discount on Adult Gold Memberships for the 20/21 season.

20/21 Memberships expire after the final game of the 20/21 Premier League season.

No, if you choose to pay monthly you will still be committed to paying the full cost of your Membership over the course of the season.

It is our intention to host the usual Member events during the season, as well as a range of new events for our Members.

All events are dependent on the COVID-19 pandemic.

Gold and Junior Gold Members receive 250 loyalty points and International and Junior Members receive 100 loyalty points. We will confirm the process for using loyalty points to access away tickets when normal ticketing service is resumed.

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