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WORKING AT CRYSTAL PALACE FC

Working at Crystal Palace FC

Crystal Palace Football Club was founded in 1905 and has a proud history of over 110 years that has seen the club compete across the English leagues, and currently enjoying our longest reign in the top-flight following promotion in 2013.

Our home at Selhurst Park is renowned throughout football as having one of the best atmospheres, as fans of all ages come together to show their support for the Eagles.

As well as the successful team on the pitch, we are also proud of our team off it and you can play your part. We strive for excellence in the workplace with a philosophy of high standards, professionalism and a strong work ethic from our employees, which ultimately delivers a first-class customer experience.

Current Vacancies

Crystal Palace FC are looking to recruit new members to form part of the club’s first Independent Equality Advisory Group (IEAG).

"As a Club we are proud to be recruiting for our first Independent equality advisory group. We are committed to promoting equality and it is very important that we seek further consultation and feedback from all stakeholders against our equalities action plan. This new advisory group is part of our strategic equality objectives and we would like to encourage supporters and community representatives to apply to be on the group and have their say in the future of the equalities work at the club." Phil Alexander CEO.

Formed as part of the club’s efforts to promote inclusion and eradicate discrimination,  we are seeking passionate and enthusiastic representatives from charities, community groups, NGOs or not-for-profit organisations who can provide strategic and expert advice to Crystal Palace FC in this area. The group will support Crystal Palace FC in the delivery of its Equality Action Plan and play a pivotal role in supporting the club to meet its outcomes.

Individuals wishing to apply will need the appropriate knowledge and experience of affecting positive change in community organisations or companies.

This fantastic opportunity comes with a minimal time commitment of quarterly meetings. However, please note that the posts are available on a volunteer-basis only with no salary, but travel expenses to attend quarterly meetings will be covered.

If you are interested in this opportunity, please complete a short application form and return to the club’s Equality Lead, Soye Briggs via e-mail.

Job purpose

The Content Editor is a senior role within the Marketing department, and is primarily responsible for delivering consistently high quality, accurate and engaging written editorial news and features for cpfc.co.uk as well as other club websites, plus the club’s home matchday programme.

The club’s ambition is for their digital platforms and publications to be the first port of call for Palace fans to consume content about their club, whilst also creating output that will resonate with - and encourage new - supporters to the club.

Job specification

The successful applicant will produce interesting, engaging and innovative written content, whilst briefing photographers & designers to create high impact visual content for the club’s website, matchday programme, and marketing materials.

The Content Editor will maintain and aim to constantly improve and expand the quality and breadth of content across the club’s digital platforms and publications, and is tasked with growing these products.

This requires extensive monitoring and evaluating of analytics to make informed strategic decisions about the content we create, and the platform’s futures.  The Content Editor will also work closely with our digital agencies and suppliers to enhance, evolve and optimise the sites’ structure.

The Content Editor will work closely with the Head of Content & Production, video production and social media teams to set the day's content agenda, and be help drive the various club & partner initiatives, campaigns and priorities. The Content Editor must ensure that the needs of the various club departments (Ticketing, Retail, Communications, Marketing, Commercial, Operations etc) and senior management are met.

The Content Editor will be the guardian of the club’s written tone, and ensure all output will resonate with the intended audience – whilst remaining true to the club’s values.

The Content Editor will regularly interview players, staff and senior management for club platforms and publications, cover matches (writing match reports, interviews, features etc) as well as ensuring events and initiatives secure adequate coverage on club platforms.

Candidate profile

The successful applicant will be an outstanding communicator, story teller and team player, be an inspirational leader through their enthusiasm, proactivity and ‘can do’ attitude, have an appetite to innovate and a desire to continuously improve themselves and the work of the department.  Due to the collaborative nature of this role, you must be able and willing to build and maintain effective working relationships.

A qualified journalist with outstanding copy writing skills and editorial awareness, understanding of the nuances of club media, with a minimum of 5 years’ experience in the media industry are essential. As is an obsession for digital media, editorial output, and analytics.  You will deeply understand what makes football fans tick, and also the changing media consumption habits of sports fans.

You will possess a significant track record in journalism, breaking stories and creating impactful features, and you'll have strong credibility in the media industry – ideally having worked across a range of publishers or platforms.

Experience of website development will be of significant interest, as will employment history of operating within marketing and commercial environments. The successful candidate will have exceptional knowledge of Premier League football, but does not necessarily have to have worked in a club environment.

Experience of Content Management Systems, and proficiency in Photoshop for image editing are both essential skills.

Important notes

The Content Editor is required to work the majority of CPFC matchdays – home and away. Working in sports media is not a 9-5, so candidates must be aware that this role will often be called upon to work out of hours, and most weekends during the season. Time off in lieu is granted for matchday working.

Line management

The Content Editor will line manage the Programme Editor, and freelance contributors.

The Content Editor will report into the Head of Content & Production.

Salary

Variable depending on experience.

Application notes

Candidates are asked to supply a cover letter, 2 page CV, and a separate document with links to 5 articles (a range of features and news articles) to recruitment recruitment@cpfc.co.uk. Shortlisted candidates will be required for interview(s) in August.

Location: London, SE25
Closing date: 22/09/2018
Contract type: Permanent (Full time)

Description:
Key accountabilities

To contribute to the delivery of the seasonal and match by match Premium Seating business budgets across the CPFC Premium Matchday portfolio 

To drive sales of Premium Matchday products across varied market sectors through proactive sales activity, as well as cross selling into further commercial events 

To help identify opportunities for revenue generation and growth through new sales opportunities 

To assist in generating leads for the wider Crystal Palace FC Commercial portfolio (Partnerships, non-matchday events etc)

Main Activities

Promoting the existing (and new) CPFC Premium Matchday products to the commercial and HNW premium hospitality market

To identify new areas of growth and maximise potential around new accounts

Maintain required sales pace whilst assisting to deliver a busy schedule of matchdays and events

Contribute ideas to the marketing voice to assist in promotion of Premium products and events

Booking and attending appointments / customer show rounds, with both new and existing customers

Client retention through establishing strong relationships and ensuring client expectations are delivered

Matchday operation and client networking

Attendance of regular networking events

Maintain a consistently high volume of outbound cold sales calls

Contributing ideas for new initiatives to drive new business

Building and managing a sales pipeline and managing this to the agreed standard

Logging all sales activity within the MS Dynamics CRM system and managing this to the agreed standard

Being aware of market intelligence and competitor activity

Person Specification
Qualifications, Experience, Skills and Personal Attributes:
Maturity and confidence
A track record of hospitality sales delivery and achievement of growth targets
Credible hospitality industry experience
Experience of performing within a commission based sales environment
A keen networker with the ability and ambition to hunt out sales prospects
Strong communication skills at all levels
Experienced customer relationship manager with strong evidence to demonstrate
Excellent interpersonal skills - adept at questioning and listening
Results driven and motivated to achieve targets
Resilient and calm under pressure
Commercial awareness
Experienced in CRM, ideally Microsoft Dynamics
Strong IT skills
Strong numerical skills
Excellent presentation and reporting skills
Excellent administrative, organisational and time management skills
Flexible working hours to cover business needs
Will be required to entertain and meet customers on matchdays and at certain corporate events 

If you wish to apply for one of the above positions, please forward an up-to-date CV, cover letter and the relevant application form below to recruitment@cpfc.co.uk for CPFC vacancies, or recruitment@palaceforlife.org for Palace for Life Foundation roles.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community - view our Equality Policy.

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