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WORKING AT CRYSTAL PALACE FC

Working at Crystal Palace FC

Crystal Palace Football Club was founded in 1905 and has a proud history of over 110 years that has seen the club compete across the English leagues, and currently in our longest top-flight reign following promotion in 2013.

Our home at Selhurst Park is renowned throughout football as having one of the best atmospheres, as fans of all ages come together to show their support for the Eagles.

As well as the successful team on the pitch, we are also proud of our team off it and you can play your part. We strive for excellence in the workplace with a philosophy of high standards, professionalism and a strong work ethic from our employees, which ultimately delivers a first-class customer experience.

Current Vacancies

Job Title : Grounds Security

Department: Operations

Reports to: Security Manager             

Location: CPFC sites as required.  (Some travel may be required.)

Purpose of the Role      

To keep CPFC staff, visitors and assets safe and secure. 

At all times to keep a high level of positive visitor and customer experience whilst adhere to CPFC standards and all management instructions.

Key Tasks / Responsibilities

  1. Ensure visitors, contractors and delivery personnel are met and greeted in line with CPFC standards.
  2. Ensure that we provide all our visitors to CPFC sites the highest level of service at all times.
  3. Maintain a constant focus on the visitor and remind others about the importance of putting the visitor first.
  4. Deal with all visitor enquiries and/or concerns effectively in a timely manner.
  5. Communicate clearly at all times with all levels of site personnel. Do not use hand gestures.
  6. Maintain a discrete but effective security and safety presence at all times
  7. Undertake effective patrols in accordance with management instructions in line with any current national and local threat levels.
  8. Ensure that current Company Health & Safety policies are adhered to at all times.
  9. Positively represent the Company Brand at all times.
  10. To be able to undertake the necessary training required under current guidelines.
  11. To be able to withstand pressure and not react visibly or verbally to strenuous events.
  12. Not to eat, drink, smoke or use a mobile phone whilst on duty in view of the public.
  13. Not to consume alcoholic drink before reporting for duty or during the period of duty.
  14. Neither show hostility or use obscene or offensive language to any visitor or act in a manner which would be to the detrement of the club.
  15. Be able to operate CCTV and other security / safety systems as required including fire panel and intruder alarm system
  16. Carry out any such reasonable duties as may be required by CPFC staff including manual handling, delivery and logistics.
  17. Obey all legitimate management instructions immediately and without question.
  18. Work well with colleagues and all CPFC team members.

Attributes          

  1. Security and guest welcoming experience
  2. Loyal, reliable, has integrity and is resilient.
  3. Willingness to learn new skills from others in team
  4. Willingness not to be desk bound and be ready to ‘muck in’
  5. A common sense approach to work
  6. Proficient in two way radio use including NATO phonetic alphabet
  7. Flexibility to work unsociable hours
  8. Understanding of consequence when things go wrong
  9. SIA Door Supervisor licence preferable
  10. Extremely smart, well groomed, confident and articulate
  11. Has the ability to work well under pressure and to manage difficult situations calmly and with a high level of diplomacy.
  12. Exceptionally clear communication skills and interpersonal skills.
  13. Possess excellent guest and customer service skills.
  14. Reliable with good time management skills.
  15. Self-motivated
  16. Conflict management aware.
  17. Able to work flexible shift patterns.
  18. First aid training would be an advantage

Other   

  1. You may be asked to undertake additional duties to those above, either on a temporary or permanent basis, which the Club reasonably believes you are capable of carrying out, or for which you will be trained.
  2. Relevant professional, ethical and health and safety standards apply to this role.

General information      

The Employee must at all times carry out his/her responsibilities with due regard to the CPFC policies and procedures, in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act.

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

Key performance indicators       

General

Applicants will: Behave appropriately and professionally at all times, considering his/her actions and the implications on their self-image and that of the Football Club as a whole. They will ensure high personal standards of appearance and conduct, and promote a working environment where respect and consideration for others is important.

Demonstrate a positive and enthusiastic attitude at all times, and be prepared to go the extra mile. They will be receptive to new ideas and take feedback on-board and use it to their advantage.

Conduct their duties to a high standard, be organised and able to meet set deadlines. They will strive for excellence within their work and demonstrate attention to detail.

 

Company: Crystal Palace Football Club

Location: Selhurst Park Stadium, SE25 6PU

Contractual Status: Zero Hours Agreement

Salary: Rate of pay subject to experience

Crystal Palace Football Club 

We are Crystal Palace Football Club, a Premier League Football Club with a proud history of over 110 years. This upcoming 2019-20 season we will be entering our 7th year in the Premier League and we are looking for a team of Premier Match day staff to join us. On match days we serve and cater for over 25,000 home and away fans and provide a one of a kind experience that only our team can create. We aren’t expecting you to be a catering connoisseur on day one, and we will provide you with hands-on training and you will be supported by our management team.

We have plans for significant growth in the future, particularly with the redevelopment of our stadium and are excited at the prospect of bringing new and dynamic members into our CPFC family.

Job Purpose Summary:

If you have experience in the concessions or catering business or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers of our many bars and kiosks.

As we are a close team (more like a family) therefore, it’s essential that you are a team player and follow direction well, while also taking the initiative to start tasks on your own to help the team out.

Our match days are mainly on Saturdays with some weekday evening and Sunday matches and the typical shift day is 8-10 hours depending on the game.

The Role: 

  • The role on offer is fast paced and exciting. You will be responsible for being a member of one of our match day retail catering or bar operations and be a part of a succinct team where every member plays an important role.
  • The role responsibilities will include:
  • Commit to and attend all Premier League fixtures as well as FA Cup games as required.
  • Take initiative and participate in set up of kiosk, inventory and supplies
  • Welcome guests to the concession stand/ bar
  • Take orders for food and beverages
  • Process payment and tender change, along with ensuring that all received cash is accounted for and stored in a safe area
  • Perform clean-up duties after each shift and ensure that the concession stands are sanitized and tidied up for the next attendant
  • Adhere and keep up to date records for food and health and safety standards as well as follow all company safety and security policies and procedures
  • Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium.

The Ideal Candidate:

  • Have a can-do attitude and be prepared to help the rest of the team out with a positive attitude
  • Have immaculate grooming standards and overall appearance
  • Have knowledge of stock management; food, beverage and income generation would be preferable
  • Possess excellent interpersonal skills and be polite and courteous
  • Have knowledge of stock management; food, beverage and income generation would be preferable

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of the role you may be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Please forward your most up to date CV & to: staffing@cpfc.co.uk

Company: Crystal Palace Football Club

Location: Selhurst Park Stadium, SE25 6PU

Contractual Status: Zero Hours Agreement

Salary: Rate of pay subject to experience

Crystal Palace Football Club

We are Crystal Palace Football Club, a Premier League Football Club with a proud history of over 110 years. This upcoming 2019-20 season we will be entering our 7th year in the Premier League and we are looking for a team of Premier Match day staff to join us. On match days we serve and cater for over 25,000 home and away fans and provide a one of a kind experience that only our team can create. We aren’t expecting you to be a catering connoisseur on day one, and we will provide you with hands-on training and supported by our management team.

We have plans for significant growth in the future, particularly with the redevelopment of our stadium and are excited at the prospect of bringing new and dynamic members into our CPFC family.

Job Purpose Summary:

If you have experience in preparing and cooking hot food or as a grill chef with a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers of our many bars and kiosks.

As we are a close team (more like a family) therefore, it’s essential that you are a team player and follow direction well, while also taking the initiative to start tasks on your own to help the team out.

Our match days are normally on Saturdays with some weekday evening and Sunday matches and the typical shift day is 8-10 hours depending on the game.

The Role:

The role on offer is fast paced and exciting. You will be responsible for being a member of one of our match day retail catering or bar operations and be a part of a succinct team where every member plays an important role.

The role responsibilities will include:

  • Commit to and attend all Premier League fixtures as well as FA Cup games as needed
  • Understand all menus, product offerings, packaging and pricing
  • Responsible for preparing and cooking all of the hot food for a unit on match day and meeting peak periods with appropriate food levels
  • Ensure all products are accounted for, prepared and distributed according to cook off numbers and instructions from your manager
  • Restock and ensure the food prep area is clean at the end of your shift
  • Ensure all unit kitchen equipment (electrical or otherwise) is cleaned down and properly maintained at the end of every shift
  • Adhere and keep up to date records for food and health and safety standards such as food temperature control levels as well as follow all company safety and security policies and procedures
  • Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment for the customer to receive the best experience for their visit to Selhurst Park Stadium.

The Ideal Candidate:

  • Basic food hygiene qualification and strong knowledge of proper food handing procedures
  • Experience grilling or cooking food in mass quantities, particularly in a busy or similar environment
  • Have a can do attitude and be prepared to help the rest of the team out with a positive attitude
  • Have immaculate grooming standards and overall appearance
  • Have knowledge of stock management

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of the role you may be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Please forward your most up to date CV to: staffing@cpfc.co.uk

Company: Crystal Palace Football Club

Location: Selhurst Park Stadium, SE25 6PU

Contractual Status: Zero Hours Agreement

Salary: Daily rate of pay subject to experience

Crystal Palace Football Club

We are Crystal Palace Football Club, a Premier League Football Club with a proud history of over 110 years. This upcoming 2019-20 season we will be entering our 7th year in the Premier League and we are looking for a team of Premier Match day staff to join us. On match days we serve and cater for over 25,000 home and away fans and provide a one of a kind experience that only our team can create. We aren’t expecting you to be a catering connoisseur on day one, and we will provide you with hands-on training and supported by our management team.

We have plans for significant growth in the future, particularly with the redevelopment of our stadium and are excited at the prospect of bringing new and dynamic members into our CPFC family.

Job Purpose Summary:

If you love leading a team and tackle challenges with a can-do attitude, we would like you to apply for this role. You are inquisitive with a thirst to learn and continually grow. You are excited by the prospect of the responsibility and commitment to build and lead a team to successfully see out our food and drink service on a busy match day.  You are a driven and ambitious individual who takes pride in their work by bringing your own ideas and unique experiences to ultimately develop and lead a hard-working team and move our public catering service forward. 

As we are a close team (more like a family), it’s essential that you are a team player and take direction quickly, whilst also be willing to be a leader and make strategic decisions on your own throughout the day.

Our match days are mainly on Saturdays with some weekday evening and Sunday matches and the typical shift day is 8-10 hours depending on the game.

We are based in South London.

The Role:

The role on offer is fast paced and exciting. You will be responsible for managing one of our match day retail catering or bar outlets from the minute we open up to the time we lock up – having full autonomy of the unit. The role responsibilities will include (but not limited to):

  • Commit to and attend all Premier League fixtures as well as FA Cup games as needed
  • Take initiative, responsibility and have complete ownership of a designated kiosk on match days including the following:
  • Complete all paperwork, stock, equipment inventory and opening and closing procedures for the shift.
  • Brief, support and motivate staff to create a hard-working team with a common goal
  • Oversee staff performance and appearance to ensure the company standards are upheld.
  • Adhere and keep up to date records for food and health and safety standards as well as follow all company safety and security policies and procedures
  • Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience for the customer when they visit Selhurst Park Stadium.

The Ideal Candidate:

  • Experience in managing a small to medium team in a similar environment is essential
  • Have knowledge of stock management; food, beverage and income generation
  • Possess excellent interpersonal skills and respond appropriately to the concerns of other employees and lead by example
  • Ability to coordinate and organize the activities of catering personnel to ensure customer satisfaction and increased returns.

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of the role you may be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Please forward your most up to date CV to: staffing@cpfc.co.uk

Company: Crystal Palace Football Club

Location: Selhurst Park Stadium, SE25 6PU

Contractual Status: Zero Hours Agreement

Salary: Rate of pay subject to experience

Crystal Palace Football Club

We are Crystal Palace Football Club, a Premier League Football Club with a proud history of over 110 years. This upcoming 2019-20 Season we will be entering our 7th year in the Premier League and we are looking for a team of Premier Matchday staff to join us. On matchdays we serve and cater for over 25,000 home and away fans and provide a one of a kind experience that only our team can create. We aren’t expecting you to be a catering connoisseur on day one, and we will provide you with hands-on training and supported by our management team.

We have plans for significant growth in the future, particularly with the redevelopment of our stadium and are excited at the prospect of bringing new and dynamic members into our CPFC family.

Job Purpose Summary:

If you have experience in the bartending or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a matchday by being the face of our company and providing the best service to the customers of our many bars.

As we are a close team (more like a family) therefore, it’s essential that you are a team player and follow direction well, while also taking the initiative to start tasks on your own to help the team out.

Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 8-10 hours depending on the game.

The Role:

The role on offer is fast paced and exciting. You will be responsible for being a member of one of our match day retail catering team or bar operations and be a part of a succinct team where every member plays an important role.

The role responsibilities will include:

  • Commit to and attend all Premier League fixtures and Cup games as needed
  • Take initiative and participate in set up of kiosk, inventory and supplies
  • Welcome guests to the concession stand/bar
  • Take order for beverages
  • Process payment and tender change, along with ensuring that all received cash is well-accounted for and stored in a safe area
  • Perform clean-up duties after each shift and ensure that the concession stand is sanitized and tidied up for the next attendant
  • Adhere and keep up to date records for food and health and safety standards as well as follow all company safety and security policies and procedures
  • Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium.

The Ideal Candidate:

  • Have a can-do attitude and be prepared to help the rest of the team out with a positive attitude
  • Have immaculate grooming standards and overall appearance
  • Have knowledge of stock management; beverage and income generation is preferable
  • Possess excellent interpersonal skills and be polite and courteous
  • Have knowledge of stock management; food, beverage and income generation is preferable

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of the role you may be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Please forward your most up to date CV to: staffing@cpfc.co.uk

Company: Crystal Palace Football Club

Location: Selhurst Park Stadium, SE25 6PU

Contractual Status: Zero Hours Agreement

Salary: Rate of pay subject to experience

Crystal Palace Football Club

We are Crystal Palace Football Club, a Premier League Football Club with a proud history of over 110 years. This upcoming 2019-20 Season we will be entering our 7th year in the Premier League and we are looking for a team of Premier Match day staff to join us. On match days we serve and cater for over 25,000 home and away fans and provide a one of a kind experience that only our team can create. We aren’t expecting you to be a catering connoisseur on day one, and we will provide you with hands-on training and supported by our management team.

We have plans for significant growth in the future, particularly with the redevelopment of our stadium and are excited at the prospect of bringing new and dynamic members into our CPFC family.

Job Purpose Summary:

If you have previous experience in the hosting/hostessing or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and flexible to be able to adapt to a changing environment. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers of our stadium.

As we are a close team (more like a family) therefore, it’s essential that you are a team player and follow direction well, while also taking the initiative.

Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 8-10 hours depending on the game.

The Role:

  • The role on offer is fast paced and exciting. You will be responsible for welcoming and delivering a best in class experience, whilst being part of a succinct team where every member plays an important role.
  • The role responsibilities will include:
  • Commit to and attend all Premier League fixtures as well as Cup games as needed
  • Meet and greet clients on arrival and escort them to their seat within the lounge or executive boxes
  • Ensure the steady flow of customers
  • Handle client and staff queries professionally and promptly

The Ideal Candidate:

  • Previous customer service is essential
  • Have a can-do attitude and be prepared to help the rest of the team out with a positive attitude
  • Have immaculate grooming standards and overall appearance
  • Possess excellent interpersonal and communication skills to interact with customers on a professional level
  • Although not essential, similar experience is ideal

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of the role you may be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Please forward your most up to date CV to: staffing@cpfc.co.uk

Company: Crystal Palace Football Club

Location: Selhurst Park Stadium, SE25 6PU

Contractual Status: Zero Hours Agreement

Salary: Rate of pay subject to experience and SIA certification

Crystal Palace Football Club

We are Crystal Palace Football Club, a Premier League Football Club with a proud history of over 110 years. This upcoming 2019-20 Season we will be entering our 7th year in the Premier League and we are looking for a team of Premier Match day staff to join us. On match days we serve and cater for over 25,000 home and away fans and provide a one of a kind experience that only our team can create. We aren’t expecting you to be a catering connoisseur on day one, and we will provide you with hands- on training and supported by our management team.

We have plans for significant growth in the future, particularly with the redevelopment of our stadium and are excited at the prospect of bringing new and dynamic members into our CPFC family.

Job Purpose Summary:

If you have experience in or are passionate about customer service we want to hear from you! You will be well presented, engaging and committed to meeting and safeguarding all guests of our stadium. You are approachable, hardworking and enjoy helping others with a smile. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers visiting Selhurst Park stadium.

Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 8-10 hours depending on the game.

The Role:

The role on offer is fast paced and exciting. You will be responsible for meeting and greeting, checking tickets or searching guests of Selhurst Park Stadium depending on your level of experience and specific role (Turnstile Operator, Steward, or SIA steward). The role will require a familiarisation of our supporters and our ground so commitment for the season is required. You will have the opportunity to impact a fans experience and create a memory filled day at Selhurst Park Stadium.

The role responsibilities will include:

  • Commit to and attend all Premier League fixtures as well as Cup games as required
  • Be responsible for the safe access and comfort of spectators visiting the stadium
  • Identify and report any incident, occurrence or hazard among spectators and report to a supervisor
  • Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium.

The Ideal Candidate:

  • Friendly and happy to help all clients with patience and good manners
  • Have immaculate grooming standards and overall appearance
  • Be mature and be able to handle situations calmly and insightfully
  • Possess excellent interpersonal skills and be polite and courteous

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of the role you may be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Please forward your most up to date CV to: staffing@cpfc.co.uk

Department: Academy Elite Performance and Medicine

Location:  CPFC Academy, Copers Cope Road, Beckenham, Kent BR3 1NZ

Type of Role:  Sessional

Accountable to: Head of Academy Physiotherapy and Medicine

Reports to: Academy Foundation/Youth Development Phase Physiotherapists

Main purpose of role

To carry out matchday pitch side medical cover for all CPFC academy home and away games, as designated by the department and in line with the Premier League Elite Player Performance Plan (EPPP).

 Key responsibilities

  • Arrive at least 90 minutes before kick-off.
  • To provide pitch side medical cover for all Academy home and away games as dictated by Head of Academy Physiotherapy and Medicine
  • Ensure all medical emergency equipment is checked and placed in the designated position pitch side.
  • To carry out any pre-match assessments for Academy players, as and when required.
  • To implement required first aid/acute injury management during the game in line with Academy first aid trauma guidelines.
  • To assess and treat any injuries post game and ensure an appropriate acute injury management plan is in place for each injured player.
  • To communicate player injury, treatment details and follow up plan to the players’ parent and coach.
  • To ensure a thorough and detailed handover is sent to the Academy Foundation and Youth Development Phase Physiotherapists upon completion of matches.
  • To complete medical notes in line with HCPC and CSP guidelines on the online PMA notes system within 24 hours.
  • All employees may be required to undertake any other duties as may be reasonably requested.

Key requirements 

  • Minimum of BSc (Hons) in Physiotherapy, Sports Therapy or in the final year of qualification.
  • HCPC or SST accredited practitioner.
  • Up to date Emergency Medical First Aid in Football (EMFAiF) qualification (or demonstrable ability to complete the accreditation within 6 months).
  • Knowledge of manual therapy skills and sports rehabilitation.
  • Knowledge of injury prevention methods and recovery strategies.
  • Excellent communications skills, both written and verbally.
  • Confident, self-motivated and able to work under pressure.
  • Ability to work collaboratively with players and staff.
  • Ability to educate, advise and motivate individuals.
  • Preferably experience in an elite sports environment, especially with children and adolescents.
  • Demonstrates up to date knowledge of the current evidence base and implement this within their practice.
  • Candidates must be flexible and be willing to work hours as necessary to carry out their duties. This may include the covering of matches and change in venues at short notice.
  • Candidate will need to perform duties at home and away match venues, with the possibility of travel abroad when necessary.
  • A full UK drivers licence and access to your own vehicle would be advantageous
  • CPFC is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. It is therefore mandatory the post holder has valid and appropriate DBS clearance, at all times.

Position subject to DBS at Enhanced Level and references.

Job Location:
CPFC Store – Selhurst Park

Job Title: Retail Assistant
Reports to Retail Manager

Responsible for (but not limited to):
Job purpose summary (but not limited to):
This role plays an essential part in the delivery of the retail operation at the Crystal Palace store at Selhurst Park Stadium and includes working on the shop floor, ensuring merchandising display and product is maintained to the standards set, providing customer service and using the till system and re-stocking.

Duties and responsibilities (but not limited to):
• Working on the shop floor providing customer service
• Operating the till
• Packing sales
• Stocking shelves where required
• Pricing merchandise
• Shirt printing of names and numbers
• Working in the store rooms re-organising merchandise storage
• Receiving deliveries into storage
• Other duties as required by your Manager

Person Specification (below):

Qualities/ requirements
Attention to detail is paramount in this role
Excellent verbal and written communication skills
Enthusiastic approach to all tasks
Ability to keep self-motivated
Good time management and organizational skills
Ability to work to deadlines
Previous retail experience

Qualifications
3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Working week
37.5 Hrs + p/w Incl. Evenings, Weekends, Bank Holidays as part of a staff rota
Total hours per week: 37.5

Job Location:
CPFC Store – Bromley

Job Title: Retail Assistant
Reports to: Retail Manager

Job purpose summary (but not limited to):
This role plays an essential part in the delivery of the retail operation at the Crystal Palace store in Bromley and includes working on the shop floor, ensuring merchandising display and product is maintain to the standards set, providing customer service and using the till system and re-stocking.

Duties and responsibilities (but not limited to):
• Working on the shop floor providing customer service
• Operating the till
• Packing sales
• Stocking shelves where required
• Pricing merchandise
• Shirt printing of names and numbers
• Working in the store rooms re-organising merchandise storage
• Receiving deliveries into storage
• Other duties as required by your Manager

Person Specification:
Qualities/ requirements
Attention to detail is paramount in this role
Excellent verbal and written communication skills
Enthusiastic approach to all tasks
Ability to keep self-motivated
Good time management and organisational skills
Ability to work to deadlines
Previous retail experience

Qualifications
3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Working week
37.5 Hrs + p/w Incl. Evenings, Weekends, Bank Holidays as part of a staff rota
Total hours per week: 37.5

 

Job Location:
CPFC Store Bromley

Job Title: Retail Manager
Reports to: Retail Operations Manager

Responsible for (but not limited to):
 
This role plays an essential part in the delivery of the retail operation at the Crystal Palace store in Bromley. You will have overall responsibility for managing the store and overseeing its performance across sales, display and customer service.

Duties and responsibilities (but not limited to):
• Manage the day to day running of the store
• Scheduling the staff
• Merchandising the display systems
• Cash management
• End of day close down
• Customer service management
• Operating the till
• Packing sales
• Stocking shelves where required
• Pricing merchandise
• Shirt printing of names and numbers
• Working in the store rooms re-organising merchandise storage
• Receiving deliveries into storage
• Other duties as required by the Retail Operations Manager

Person Specification:
Qualities/ requirements
Attention to detail is paramount in this role
Excellent verbal and written communication skills
Enthusiastic approach to all tasks
Ability to keep self-motivated
Good time management and organizational skills
Ability to work to deadlines
Previous Retail Management experience is essential

Qualifications
5 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Working week
37.5 Hrs + p/w Incl. Evenings, Weekends, Bank Holidays as part of a staff rota.

Job Location:
CPFC Store Bromley

Job Title: Retail Supervisor
Reports: Retail Manager

Responsible for (but not limited to):

This role plays an essential part in the delivery of the retail operation at the Crystal Palace store in Bromley and includes supervising and working on the shop floor, ensuring merchandising display and product is maintain to the standards set, providing customer service and using the till system and re-stocking.
You will play a support role to the Store Manager and will be expected to oversee the running of the store on days when the manager is not in

Duties and responsibilities (but not limited to):
• Manage the team on the shop floor providing customer service
• Operating the till
• Packing sales
• Stocking shelves where required
• Pricing merchandise
• Shirt printing of names and numbers
• Working in the store rooms re-organising merchandise storage
• Receiving deliveries into storage
• Cash management
• Other duties as required by your manager

Person Specification (below):

Qualities/ requirements
Attention to detail is paramount in this role
Excellent verbal and written communication skills
Enthusiastic approach to all tasks
Ability to keep self-motivated
Good time management and organizational skills
Ability to work to deadlines
Previous retail supervisor experience

Qualifications
3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Working week
37.5 Hrs + p/w Incl. Evenings, Weekends, Bank Holidays as part of a staff rota

 

Job Location:
CPFC Store Croydon

Job Title: Retail Supervisor
Reports to: Retail Manager

Responsible for (but not limited to):
 
This role plays an essential part in the delivery of the retail operation at the Crystal Palace store in Croydon and includes supervising and working on the shop floor, ensuring merchandising display and product is maintain to the standards set, providing customer service and using the till system and re-stocking.
You will play a support role to the Store Manager and will be expected to oversee the running of the store on days when the manager is not in

Duties and responsibilities (but not limited to):
• Manage the team on the shop floor providing customer service
• Operating the till
• Packing sales
• Stocking shelves where required
• Pricing merchandise
• Shirt printing of names and numbers
• Working in the store rooms re-organising merchandise storage
• Receiving deliveries into storage
• Cash management
• Other duties as required by your manager

Person Specification (below):
Qualities/ requirements
Attention to detail is paramount in this role
Excellent verbal and written communication skills
Enthusiastic approach to all tasks
Ability to keep self-motivated
Good time management and organisational skills
Ability to work to deadlines
Previous retail supervisor experience

Qualifications
3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Working week
37.5 Hrs + p/w Incl. Evenings, Weekends, Bank Holidays as part of a staff rota
Total hours per week: 40

 

Job Location:
CPFC Retail Warehouse – Selhurst Park Stadium

Job Title: Warehouse Assistant
Reports to: Warehouse Manager

Responsible for (but not limited to):

This role plays an essential part in the delivery of the retail operation at the Crystal Palace warehouse at Selhurst Park Stadium and includes working picking, packing and processing mail-order, maintaining the warehouse operation, counting and stocking new deliveries

Duties and responsibilities (but not limited to):

• Processing mail-orders through Royal Mail systems
• Picking and Packing orders
• Counting in new deliveries
• Re-stocking onto shelves
• Clearing and maintaining the warehouse
• Stock transfers to other branches
• Other duties as required by your manager

Person Specification (below):
Qualities/ requirements
Attention to detail is paramount in this role
Excellent verbal and written communication skills
Enthusiastic approach to all tasks
Must hold a full clean British driving licence
Ability to keep self-motivated
Good time management and organisational skills
Ability to work to deadlines
Previous retail experience

Qualifications
2 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Working week
37.5 hrs flexible working hours based on a rota schedule this may include Evenings, Weekends, Bank Holidays as part of a staff rota.

Job Location:
Selhurst Stadium

Job Title: E-Commerce Manager
Reports to: Head of Consumer Sales

Responsible for (but not limited to):
Overall management of retail operations

Job purpose summary (but not limited to):
As E-Commerce Manager you will be working within a team that has a number of experienced members. This is an exciting opportunity to contribute to the club's future growth and join an exciting and growing club. You will be given lots of support and training to assist in your role

Duties and responsibilities (but not limited to):
• Responsible for the day to day management and performance of the e-commerce store
• Deliver a strategy on how to grow e-commerce revenue working alongside our EPOS provider
• Work with licensed partners to ensure they work in-line with the clubs e-commerce strategy
• Preparing new products for listing on various channels ensuring 100% accuracy and giving all relevant information
• Maintain the e-commerce store, ensure listings are fully up to date at all times
• Drive e-commerce promotional advertising in-line with retail campaigns and monitor sales performance alongside budget
• Monitoring customer orders and returns quickly and accurately using a fully integrated order processing and stock management IT system
• Completing end of day order dispatching and checking
• Liaising with pickers
• Answering customer queries via email and telephone regarding order queries and product information
• Manage sample product photoshoots and maintain product photography library
• Other duties as directed by your line manager

Please note that this is a business where everyone is required to help out picking and packing at times during peak seasons - this will equate to no more than 10% of your time, so you must be flexible and willing to do this.

Person Specification (below):
Qualities/requirements

Attention to detail is paramount in this role
Excellent verbal and written communication skills
Enthusiastic approach to all tasks
Ability to keep self-motivated
Good time management and organisational skills
Ability to work to deadlines

Qualifications
3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above.

An exciting position has arisen to join the grounds team at Crystal Palace Football Club.

The Role

You will be based at our training facilities in Beckenham and Selhurst Park Stadium, as required. Reporting to the Head of Grounds, your main role will be to ensure that the playing surfaces at Selhurst Park Stadium and our training facilities are maintained to the highest standards.

Daily tasks:

  • Ensuring the playing surfaces are maintained in a condition that meets the requirements of the club
  • Use of a variety of equipment to maintain surfaces, including pedestrian, ride-on or tractor-mounted machinery
  • Irrigating pitches and maintaining drainage systems
  • Marking out and generally preparing playing surfaces to tight deadlines
  • Applying fertilisers, weed killers and pesticides in line with current legislation
  • Use of strimmers, blowers and other hand-held equipment
  • Ensuring equipment is clean and correctly set for use in line with Health and Safety regulations
  • Liaising with coaching staff 
  • Manual handling of deliveries
  • Ad hoc duties as required

The Person

Qualified to NVQ Level 2 in groundsmanship or equivalent, ideally the successful applicant will have previous experience of working in a high profile environment and enjoy working to high standards, along with a flexible attitude. They will also enjoy working as part of a team.

The candidate to have experience of using a wide range of turf care equipment.

You must also be willing to work outside in all weather conditions.

Spraying certificates PA1, PA2 and PA6 are desirable but not essential.

The role will include evening and weekend working as required.

If you would like to be considered for this exciting opportunity to work for Crystal Palace Football Club please email your CV with a cover note to Karen Alford at recruitment@cpfc.co.uk

Palace For Life Foundation vacancies currently available can be viewed here.   

If you wish to apply for one of the above positions, please forward an up-to-date CV and cover letter to recruitment@cpfc.co.uk for CPFC vacancies, or recruitment@palaceforlife.org for Palace for Life Foundation roles.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community - view our Equality Policy.

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