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WORKING AT CRYSTAL PALACE FC

Working at Crystal Palace FC

Crystal Palace Football Club was founded in 1905 and has a proud history of over 110 years that has seen the club compete across the English leagues, and currently enjoying our longest reign in the top-flight following promotion in 2013.

Our home at Selhurst Park is renowned throughout football as having one of the best atmospheres, as fans of all ages come together to show their support for the Eagles.

As well as the successful team on the pitch, we are also proud of our team off it and you can play your part. We strive for excellence in the workplace with a philosophy of high standards, professionalism and a strong work ethic from our employees, which ultimately delivers a first-class customer experience.

Current Vacancies

Location: Selhurst Park

Responsible to: Head of Accounting
Hours per Week: 22 hours
Salary Level: £23k (pro-rata)
Closing Date: 31st August 2018

ABOUT THE FOUNDATION

The Palace for Life Foundation is the official charity of Crystal Palace FC (CPFC). Our mission is to help young South Londoners grow through the power of sport, inspiring them to find a better path in life, for a better life.

JOB PURPOSE

As a key member of the Foundation’s Finance Team and working with a host of stakeholders including the Premier League, to provide high level Analysis, Reporting and Financial Control to help facilitate the sustainability and financial growth of the Foundation. This is an exciting career opportunity in a fast moving sector.

GENERAL

Our Values are simply the things that are most important to us and will be demonstrated through the way in which we behave in achieving our charity objectives. Our people are at the centre of the delivery of our Foundation Values.

SAFEGUARDING

The Palace for Life Foundation is committed to keeping children, young people and vulnerable adults safe from harm. We take our Safeguarding responsibilities very seriously and the successful candidate will be subject to Enhanced DBS checks and additional safeguarding training.

MAIN DUTIES AND RESPONSIBILITIES

• Keep accurate records for all daily transactions
• Create, send, and follow up on sales invoices
• Process invoices for payments using online banking
• Match invoices to purchase orders and ensure payments are properly authorised
• Reconcile bank statements
• Collect and enter data for various financial spreadsheets
• Reconcile any discrepancies or errors identified by conversing with employees and/or clients
• Collect information for and prepare payroll payments for employees
• Assist the Head of Accounting in creating financial reports on a regular basis
• Adhere to the organisation’s financial policies and procedures
• Deal with queries and provide assistance to stakeholders, customers, and clients as needed
• Attend finance department and company-wide meetings, sometimes assisting with financial reporting to managers
• Suggest changes or improvements to increase accuracy, efficiency, and cost reductions
• Other ad hoc jobs as required by the Head of Accounting

Person Specification:

E = Essential

 

D = Desirable

BSc degree in Finance, Accounting or Economics

D

Work experience as a Finance Assistant, Finance Officer or similar role

E

Excellent ICT skills – including proven high level experience and ability of using Sage Line 50 and Microsoft Excel

E

Highly organised with ability to use own initiative

E

Meticulous attention to detail, with an ability to spot numerical errors

E

Excellent interpersonal and communication skills, both verbal and written

E

Confident with a ‘can do’ attitude

E

Organisational and time-management skills

E

An understanding of and a commitment to equal opportunities issues both in the workplace and the wider community

E

Commitment to Safeguarding children and young people

E

Prepared to undergo a Palace for Life Foundation DBS check

E

Please Note:
These duties defined in this Job Description are not definitive and may be subject to future amendments following appropriate consultation.

The Palace for Life Foundation is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

HOW TO APPLY

Please complete the application form HERE and send with an up-to-date CV to recruitment@palaceforlife.org

 

The Camera Operator/Editor is a vital part of our Production team at CPFC. “Palace TV” is the club’s internal Production unit – creating video content for all digital & social platforms, live streams, and big screen output at Selhurst Park on match days. We are seeking a creative, multi-skilled operator with a passion for creating video – someone who is dynamic, energetic, proactive, flexible and works at pace.
 
Duties include:
  • Shooting on a Sony FS7 and Sony A7Sii.
  • Filming matches, training, interviews and other entertaining long and short form features, creatively framing and capturing action
  • Editing content from the above shoots on Adobe Premiere, Photoshop and After Effects creating multiple VT edits, optimised for each digital/social platform
  • Content ideation
  • Experimenting with styles and techniques including the design of graphic elements
  • Selecting music for edits
  • Following shoot plans, assembling camera and lighting, responding quickly to directions
  • Liaising with internal club departments and commercial partners on their Production requirements
 
 Person Specification
  • Mandatory: at least 1 year working in a Video Production environment
  • Relevant Production qualifications are beneficial
  • A detailed knowledge of camera and lighting settings and setups.
  • Experienced user of Adobe Premiere, Photoshop and After Effects
  • A highly organised individual, who can multi-task and work at pace, with an exceptional eye for detail
  • Excellent communication and interpersonal skills
  • Attitude: someone who has stamina, persistence and patience in equal measure, enthusiasm, a proactive manner with a ‘can do’ attitude. A team player who is also comfortable working under their own initiative.
  • A willingness to work out-of-hours and weekends, and to tight deadlines
  • A keen interest in and knowledge of Premier League football, not necessarily Palace.
  • A good understanding of digital video platforms and social media platforms 
Applicants are strongly encouraged to gain an understanding of the video content currently produced by Palace TV – by looking at CPFC social media channels and eagles.cpfc.co.uk.
 
Location: Predominantly Beckenham, occasionally other club locations.
Hours: 5 days per week including every home match-day (usually Saturdays, but also some evenings or Sundays) and some away match-days.
Salary: Basic package £21k pa, plus benefits.
 
To apply, please send a one-page CV, one-page cover letter clearly detailing Camera and Editing experience, and most importantly - a show-reel of your work to: recruitment@cpfc.co.uk with ‘Camera Operator/Editor’ in the subject line. Applications without a show-reel will not be considered.
 
Closing deadline for applications Sunday 6 January 2019. Interviews for shortlisted candidates will be held wc 7 January 2019.
 
Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The equality policy can be viewed on the club website.
Crystal Palace FC can offer you flexible working, and we train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.
As part of this role you will be required to undergo an enhanced DBS check.

The CPFC Commercial department are recruiting for an Events Sales Manager to drive delivery of the Events business budget via full utilisation of the Selhurst Park stadium facilities.

Selhurst Park has undergone significant recent internal refurbishment creating a range of high-spec events spaces, meeting rooms and function areas which allow for a diverse range of events to be hosted at Selhurst Park. Further to this, the Club has secured planning permission for a brand new Main Stand, which when delivered will further significantly expand the opportunities available for the right driven and ambitious Events Sales Manager who joins the team.

Salary: £23k-£25k basic (dependent on experience) plus commission.

Key accountabilities

To take ownership of and ensure full delivery of the annual Events Sales business budget via utilisation of the Selhurst Park stadium facilities.

To manage and expand the revenues generated from the current Events portfolio (meeting rooms, networking events, private parties, weddings, wakes, corporate events, pitch hires and beer festival).

To identify opportunities for revenue generation and growth through new corporate and consumer events.

To work closely with the Events Coordinator and catering team to ensure all events deliver and exceed client expectations.

To assist in generating leads for the wider Crystal Palace FC Commercial portfolio (premium matchday hospitality, sponsorship etc).

 

Main Activities

 

Promotion of the Selhurst Park Stadium event spaces to existing and new clients

Respond to and follow up on all inbound Selhurst Park venue enquiries

Cold call to the local and regional business community to drive new revenue

Attendance of regular networking events  

Booking and attending appointments / customer show rounds, with both new and existing clients

Client retention through establishment of strong relationships and ensuring that client expectations are delivered on every event

Work closely with the marketing team to ensure that the events portfolio is effectively promoted to the correct audience across CPFC digital and print channels.

Attendance of in-house client events (where appropriate) to grow client relationships and network

To assist in the delivery of the CPFC Premier League matchday operation and effectively utilise the time to network with potential new events clients

Maintain required sales pace throughout a busy schedule of football matchdays

Hold regular meetings with the catering and services team to ensure that they are equipped with all necessary information to effectively deliver every event

Fully oversee and manage budgets for each event, as well as on a monthly and annual basis

Contribute ideas for new initiatives to drive new business

Building a sales pipeline and managing this to the agreed standard

Awareness of market intelligence and competitor activity

 

Person Specification:

Maturity and confidence

A track record of events sales delivery and achievement of growth targets

Experience of performing within a commission based sales environment

A keen networker with the ability and ambition to hunt out sales prospects

Strong communication skills at all levels

Experienced customer relationship manager with strong evidence to demonstrate this

Excellent interpersonal skills - adept at questioning and listening

Results driven and motivated to achieve targets

Resilient and calm under pressure

Commercial awareness

Strong IT and numerical skills

Excellent presentation and reporting skills

Excellent administrative, organisational and time management skills

Flexible with working hours to cover business needs

 

The CPFC Commercial department are recruiting for an Events Coordinator to support the department in the full administration of both matchday and non-matchday events.

The successful candidate will have the excellent communication skills needed to work closely at an internal level with the sales, catering and operations arms of the business, as well as liaise directly with external clients on a daily basis.

 

Key accountabilities

Provide full administrative support to the Premium Matchday Commercial team in order to plan and deliver corporate match day hospitality and ticketing.

 

Provide full administrative support to the Events Sales Manager, including planning for and communication of all non-matchday regular and bespoke events.

Serve as the primary pivot of communication between the Sales teams and the catering/operations side of the business – the successful candidate needs to ensure that everything agreed within every sale is delivered to the client.

To become the ‘face of the Club’ for regular clients for any logistical questions that they have regarding their matchday or non-matchday bookings.

To assist in generating leads for the Crystal Palace FC Commercial portfolio (premium matchday hospitality, sponsorship etc) via a consultative approach to client interaction.

 

Main Activities

 

Communication of all Premium matchday tickets, menus and itineraries to corporate clients.

 

Administration of internal corporate seating plans, room layouts and financial documents.

 

Effective oversight of the production and communication of non-matchday function sheets to all necessary departments.

 

Production of detailed itineraries, letters and invitations for corporate clients to non matchday events.

 

Supporting the sales team with the administration and delivery of bespoke sponsorship activations wherever necessary.

 

Build strong relationships with regular clients and become their go to point of contact for any logistical questions they have.

 

Supporting the sales team with client retention through the provision of excellent client experience during every interaction with the Club, and assisting to ensure that client expectations are exceeded on every event.

Assist the sales teams via contribution of ideas for new events, products, marketing messages, and assist with problem solving.

Attendance at all home matchdays in order to oversee the logistics of the day and further grow client relationships.

Attendance of in-house client corporate and consumer events (where appropriate) to assist in the delivery, grow client relationships and network

Balance workload and effectively manage time throughout a hugely busy schedule of football matchdays, corporate and consumer events.

Attend regular meetings with the catering and services teams to ensure that they are equipped with all necessary information to effectively deliver every event.

Regularly assessing competitor activity and briefing to the sales teams, plus keeping up to speed with market intelligence.

 

Person Specification

Qualifications, Experience, Skills and Personal Attributes:

Maturity and confidence

Able to be consultative when liaising with clients

Outgoing and affable personality that clients are happy to pick up the phone to

Relevant industry experience would be advantageous

Experience of performing within a high-pressure, dynamic environment

Strong communication skills at all levels

Experienced customer relationship manager with strong evidence to demonstrate

Resilient and calm under pressure

Commercial awareness

Strong IT and numerical skills

Excellent presentation and reporting skills

Excellent administrative, organisational and time management skills

Flexible working hours to cover business needs

 

Department: Reporting to Head of Safeguarding

Location:       Selhurst Park

Type of Role: Full Time

Duties include:

Equalities:

  • Keep diaries and arrange appointments
  • Schedule and attend meetings, create agendas and take minutes
  • Book meeting room and conference facilities
  • Liaise with staff in other departments and with external contacts
  • Use online portal systems to update and maintain data and documents

Safeguarding: 

  • Maintain accurate records of Safeguarding incidents and referrals
  • To undertake training as required
  • Any other admin tasks that may be directed from time to time

 Personal Specification and Skills: 

  • Strong organisational skills
  • Strong IT and numerical skills
  • Oral and written communication skills
  • People skills and team working ability
  • Presentation skills and attention to detail
  • The ability to accept and understand instructions
  • The ability to manage pressure and conflicting demands and prioritise tasks and workload
  • The ability to plan your own work, work on your own initiative and meet deadlines
  • Tact, discretion and respect for confidentiality
  • Reliability
  • Willingness to learn.

A rare opportunity has arisen at Crystal Palace Football Club for a Club Journalist to join our Content team, with the successful candidate primarily having overall responsibility for the club’s matchday programme, whilst also contributing written content on a daily basis to cpfc.co.uk and other digital sites owned by the club.

The club is extremely proud to retain full editorial & design control of its home matchday publication – a rarity in the Premier League. Packed with high quality, engaging and accurate editorial features, the Club Journalist & Programme Editor will create content for the publication including interviews with players, staff and former players, and liaise with all contributors and the design team. The successful candidate is ultimately responsible for the entire production of the publication.

The successful candidate will also be heavily involved in producing and editing content for cpfc.co.uk and other associated sites and publications.

Skills & experience required

  • Minimum 3 years experience as a journalist, NCTJ qualified
  • Positive, can-do attitude
  • A self-starter, someone who can work under their own initiative with minimal direction
  • Exceptional time management
  • Excellent communication & presentation skills
  • A passion for storytelling, print journalism and design, with an eye for detail
  • Track record of creating impactful features
  • Exceptional knowledge of Premier League Football;  in-depth knowledge of CPFC beneficial but not essential
  • Experience of Content Management Systems
  • Proficiency in using Photoshop

Salary: up to £27,500 pa + benefits, depending on experience.

Contract: Full time role, which will expire end May 2021.

Line management: The Club Journalist & Programme Editor will report into the Head of Content & Production, and will have one direct report – the Trainee Club Journalist.

Notes: This role does involve evening and weekend work, and the candidate would be expected to work most (not all) matchdays.

Example of a matchday programme, click here.

Location: Central London (but Beckenham and Selhurst Park when required).

Start date: February 2019 (asap).

Requirements for application: 1 page cover letter, 1 page CV, links to 5 feature articles to be sent to recruitment@cpfc.co.uk with the job title in the subject line.

If you wish to apply for one of the above positions, please forward an up-to-date CV and cover letter to recruitment@cpfc.co.uk for CPFC vacancies, or recruitment@palaceforlife.org for Palace for Life Foundation roles.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community - view our Equality Policy.

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