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WORKING AT CRYSTAL PALACE FC

Working at Crystal Palace FC

Crystal Palace Football Club was founded in 1905 and has a proud history of over 110 years that has seen the club compete across the English leagues, and currently enjoying our longest reign in the top-flight following promotion in 2013.

Our home at Selhurst Park is renowned throughout football as having one of the best atmospheres, as fans of all ages come together to show their support for the Eagles.

As well as the successful team on the pitch, we are also proud of our team off it and you can play your part. We strive for excellence in the workplace with a philosophy of high standards, professionalism and a strong work ethic from our employees, which ultimately delivers a first-class customer experience.

Current Vacancies

Job Title: Junior Designer
Department: Marketing and Communications
Location: Beak St, London W1
Hours: 37.5 hours per (plus home matches)
Contract: 2-year fixed term contract
Reports to: Head of CRM & Campaigns
Application deadline: 3rd November

Purpose of role:
The Junior Designer will be responsible in supporting the creation of artwork and collateral requests coming into the design team for the delivery of Club campaigns, content, social, branding, signage or fan experiences.

Duties include:

  • Developing engaging artwork to support club events and themes consistent with the club’s brand across all channels.
  • Managing the club’s design asset list to ensure all templates are up to date and correct
  • Developing artwork for campaigns, events and club activities with particular attention to layout, consistent with the club’s brand.
  • Supporting with the delivery of offline club experiences, including stadium branding, club shop, marketing and corporate areas.
  • Developing artwork and content for the delivery of engaging online experiences on website, social media and with club partners.
  • Supporting the content team in the creation and delivery of the match day programme.
  • Perform other related duties as assigned.
  • Supporting the content team on alternating match days with quick turnaround of social graphics


Essential Requirements

  • 6-12 months’ experience as a graphic designer (in-house or agency / 1-year placement)
  • Excellent understanding of Adobe Creative Suite, particularly Photoshop, Illustrator, InDesign
  • Experience of incorporating brand and style guidelines, layout and typography across digital media.
  • Good collaborative way of working, efficient verbal and written communication skills.
  • Attention to detail and possess problem-solving skills.

Desirable Attributes

  • Experience creating assets to be used across Microsoft Office programmes for internal documents
  • Experience of incorporating brand and style guidelines, layout and typography across print media.
  • Minimum 2:1 in a design based degree or equivalent field

Please send your CV along and portfolio to recruitment@cpfc.co.uk

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community - view our Equality Policy.

Responsible to: Deputy Chief Executive
Hours per Week: 38 hours
Salary: Circa £27,000 p.a.
Location: Selhurst Park, Selhurst, SE25 6PU
Closing date: 14th November 2017.
Interview Date: w/c 20th November
Contract type: 1 Year Fixed Term [initially]

2. ABOUT THE ROLE

We are looking for an exceptional candidate who has at least two years’ experience of working in a charity fundraising context to help us deliver our mission of helping young south Londoners grow through sport. Your key areas of focus will include supporting the Foundation’s Fundraising Strategy and tapping into the enthusiasm, skills and goodwill of the wider Crystal Palace FC supporter base to provide developmental opportunities for young people through our new ‘Lifechangers’ programme.

3. GENERAL

Our values are simply the things that are most important to us and will be demonstrated through the way in which we behave in achieving our charity objectives. Our people are at the centre of the delivery of our Foundation Values.

4. SAFEGUARDING

The Palace for Life Foundation is committed to keeping children, young people and vulnerable adults safe from harm. We take our Safeguarding responsibilities very seriously and the successful candidate will be subject to Enhanced DBS checks and additional safeguarding training.

5. MAIN DUTIES AND RESPONSIBILITIES

• To help develop and coordinate an exciting fundraising programme to generate £100,000 in unrestricted funds for the Foundation.
• To be proactive in seeking out new individuals, groups and organisations that can support Foundation fundraising objectives.
• To help contribute to the development of a database of Stakeholder contacts and to support the creation of a CRM system for the Foundation.
• To help develop and support a network of ‘Friends of Palace for Life’ which the Foundation can call on to provide opportunities for young people.
• Work closely with the Foundation’s staff team in brokering of opportunities for young people who are participants on the Foundation’s programmes and fans who would like to provide development opportunities for them.
• To manage relationships with our supporters, ensuring all commitments are met and they are kept up to date with all activities.
• To actively research fundraising and fan engagement best practice across the Football League and Premier League, Community Sports and Charity sector.

Person Specification:

E = Essential

D = Desirable

At least 2 years’ successful experience in a comparable charity fundraising role

Experience at securing corporate sponsorship deals in the charity sector

D

Proven track record of building and sustaining strong relationships with partners and stakeholders

E

Experience of maintaining a stakeholder database

D

Excellent verbal and written communication skills.

E

Outstanding organisational skills with an attention to detail.

E

Ability to think clearly, creatively and imaginatively.

E

Positive attitude and strong focus on teamwork with the ability to work on own initiative when necessary.

E

Focused on achievement, targets and continuous improvement.

E

Excellent ICT and Social Media Skills

E

Able to demonstrate an understanding of the Youth Development and Sport for Development agendas

D

An understanding of and a commitment to equal opportunities issues both in the workplace and the wider community.

E

Prepared to undergo a Palace for Life Foundation DBS check

E

 

These duties defined in this Job Description are not definitive and may be subject to future amendments following appropriate consultation.
Palace for Life is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Job Title: CRM Manager
Department: Marketing and Communications
Location:
Beak St, London W1
Hours:
37.5 hours per (plus home matches)
Contract:
2-year fixed term contract
Reports to:
Head of CRM & Campaigns
Application deadline:
30th November

Purpose of role

The CRM Manager is responsible for the day-to-day management of the Club’s CRM system, to ensure all data sources are fed securely and correctly into the system, to enable the club to effectively target it’s marketing activities.

Duties and responsibilities

  • Management of CPFC data and CRM agency, ensuring all data is correctly integrated to provide smooth execution of CRM campaigns
  • Ensuring all required information is captured at key stages in the customer life cycle
  • Working to ensure the customer journey is mapped out efficiently to maximise commercial opportunities
  • Work with the Head of CRM and Campaigns, to lead on the analysis and reporting of campaigns effectiveness, in terms of traffic, acquisition, conversion, retention and revenue
  • With all departments to feed data back into the business to inform decision making, and optimise marketing campaigns
  • Lead role in working with towards GDPR compliancy; covering data collection, storage and usage

Skills / attributes required

  • First-hand experience of working to establish and execute successful CRM strategy
  • Direct understanding and use of Tableau, MS Dynamics and other CRM systems
  • Knowledge and aptitude for data and production processes
  • Degree educated with a minimum of a 2.1, ideally from a technical or marketing related degree
  • Background in customer acquisition, re-engagement and retention strategies
  • Excellent planning, analytical skills and project management
  • Great communications skills, written and verbal
  • Foresight to anticipate issues, set priorities and proactively develop strong relationships both internally and externally
  • Ability to be creative and use initiative to develop new ideas 

If you wish to apply for one of the above positions, please forward an up-to-date CV, cover letter and the relevant application form below to recruitment@cpfc.co.uk for CPFC vacancies, or recruitment@palaceforlife.org for Palace for Life Foundation roles.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community - view our Equality Policy.

Work Experience

Crystal Palace Football Club offers work experience opportunities to students between the ages of 14-16 years for a period of 1-2 weeks (dependent on availability) during the following months:

  • 2017 dates - fully booked
  • 2018 dates - July and August now available

There are more students who want to do work experience with us each year than we have opportunities, so we ask you to complete the below application form which allows us to find out a bit about you and why you are interested in work experience at our club.

This application includes preference about dates, location and business area. Once we have this information we will try and match you with a suitable placement.

Due to high demand for work experience, we are unable to offer everyone a placement but will keep all eligible applications on file until placements are either filled, or the month applied for has passed.

We offer the following work experiences as a collective programme, but is not limited to;

  • Retail – Assisting
  • Admin - Assisting
  • Football - Coaching – Shadowing and assisting CPFC Foundation sessions (this does not include Sports Science, strength and conditioning, physiotherapy etc.)

Students will not be placed at the training ground.

If you would like to apply for work experience within the above work areas, please complete and submit this application form and email it to Work.ExperienceHR@cpfc.co.uk, along with a CV and cover letter.

Please do not make contact without first completing the application form as your request will not be considered.

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