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WORKING AT CRYSTAL PALACE FC

Working at Crystal Palace FC

Crystal Palace Football Club was founded in 1905 and has a proud history of over 110 years that has seen the club compete across the English leagues, and currently in our longest top-flight reign following promotion in 2013.

Our home at Selhurst Park is renowned throughout football as having one of the best atmospheres, as fans of all ages come together to show their support for the Eagles.

As well as the successful team on the pitch, we are also proud of our team off it and you can play your part. We strive for excellence in the workplace with a philosophy of high standards, professionalism and a strong work ethic from our employees, which ultimately delivers a first-class customer experience.

Current Vacancies

Crystal Palace Football Club are seeking a UKSCA accredited Strength and Conditioning Coach to join our coaching team. The successful candidate will have experience in providing Strength and Conditioning coaching to elite professional athletes. The role requires a high degree of collaboration with colleagues and other departments; therefore, we are seeking someone who is personable, reliable and highly motivated. The candidate must be focused on delivering high quality Strength and Conditioning support to the first team playing squad and support the implementation of Crystal Palace Football Club performance strategy.

Salary

Competitive (to be discussed at interview)

Location

Crystal Palace FC Training Ground, BR3 1RJ

Contract Type

Permanent- Full Time

Closing Date

Thursday 16th May 2019

Interviews will take place week beginning 27th May 2019

Who We Are

Our Sports Science and Medicine Department is comprised of experienced and skilled practitioners, working across a variety of disciplines. We are committed to developing robustness and optimising performance within our playing squad, as well as ensuring that injured players are safely and effectively returned to competition in the quickest possible timeframe. In order to achieve this, we strive to innovate and push boundaries, using clear processes, objectivity and continual reflection to guide us. We push staff within the department to make their own decisions and take ownership of the program, making a role within our department challenging but extremely rewarding.

Person Specification

• Have a minimum of or working towards a Masters in the field of Sports Science and/or Strength & Conditioning
• Be accredited with the UKSCA and/or NSCA qualification
• Have recent and relevant experience working within an elite sports performance environment

  • Have experience in the design, implementation, and monitoring of programmes for elite athletes
  • Have excellent communication skills, both orally and written
    • Be personable and enthusiastic with a strong work ethic
    • Be willing to engage in and undertake Continued Professional Development (CPD) 
    • Have excellent IT skills including the use of Excel, Word and Powerpoint

Role Specification

  • Assist in the design and implementation of the club’s strength & conditioning training programs utilising the software package in accordance with the periodisation plan.
  • Provide individualised strength and conditioning programmes to all players within the first team squad
  • Help deliver the sport science testing programme, including movement and flexibility screening, physical testing and force plate analysis.
  • Assist in the rehabilitation and conditioning of players with long-term injuries.
  • Liaise with medical and rehabilitation staff to individualise strength and power training for athlete’s returning from injury.
  • Assist in the monitoring of training load through wellbeing and fatigue testing (jump tests) data collection and analysis
  • Ensure all administrative tasks associated with this role, including the use of our monitoring system are completed in a timely fashion
  • Monitor and report athlete compliance, and progression results to the medical team
  • Assist with the performance assessment of athletes.
  • Support the Head of Sports Science & Head Strength and Conditioning Coach with day to day running of department
  • Support the Head of Sports Science with match day nutrition & recovery protocols
  • Responsible for day to day maintenance of gym equipment
  • Provide guidance and direction for the Academy strength and conditioning programme


Working in professional football will require you to work flexible hours in line with the players training schedules. This may include early morning, evening and weekend work for periods of the year.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all sections of the community.

Department: Academy Sports Science and Medicine
Location: CPFC Academy, Copers Cope Road, Beckenham, Kent BR3 1NZ
Type of Role: Full time, Permanent
Accountable to: Head of Academy Elite Performance and Medicine
Reports to: Head of Academy Elite Performance and Medicine

Main purpose of role
To assist on the assessment, treatment and rehabilitation of the U9-U18 academy players, contributing to ensure that all aspects of the Premier League Elite Performance Plan (EPPP) criteria are met.
Key responsibilities
• To assist on the assessment, treatment and rehabilitation of the Academy players (U9-U18) on a daily basis.
• To provide pitch side medical cover for Academy U9-U18 training sessions throughout the season.
• To provide pitch side medical cover for Academy U9-U18 fixtures throughout the season.
• To assist with the injury prevention markers for Academy U9-U18 players and report back to Sports Science and Medicine staff and Coaches on a daily basis.
• To liaise with Head of Academy Elite Performance and Medicine, Academy Sports Scientists and Academy Strength and Conditioning coaches, to plan, implement, oversee and review regular anthropometric measurements of the U9-U18 players throughout the season.
• To liaise with the Head of Academy Elite Performance and Medicine, Academy Sports Scientists and Academy Strength and Conditioning coaches, on the designing and delivery of the U9-U18 players prehab/injury prevention programmes and strategies in line with the Academy long term objectives and performance plan.
• Using current evidence base, design and implement rehabilitation guidelines for use throughout the Academy.
• Complete medical notes in line with HCPC and CSP guidelines on the online PMA notes system within 24 hours.
• To complete and interpretation of monthly injury audits for U23 academy players
• Liaise closely with the Academy Medical, Sports Science, Strength and Conditioning and Coaching staff regarding injury and rehabilitation of U9-U18 Academy players.
• Produce daily injury updates for the Academy Medical, Sports Science and Strength and Conditioning and Coaching staff.
• To assist the Head of Medicine and Elite Performance in the implementation of medical research led projects throughout the academy.
• Contribute to the player, parent and coach education programme for the academy.
• Contribute to the CPD and development programme for Sports Science and Medicine staff within the academy.
• All employees may be required to undertake any other duties as may be reasonably requested.

Key requirements
Essential
• Minimum of BSc (Hons) in Physiotherapy.
• HCPC registered.
• Member of the CSP.
• Up to date Advanced Trauma Medical Management in Football (ATMMiF) (or demonstrable ability to complete the accreditation within 6 months).
• Evidence of CPD portfolio – demonstrating a range of clinical skills (e.g. Manipulative Therapy, Movement Dysfunction Assessment, Soft Tissue Mobilisation/Manipulation, Acute Injury Management, Growth related injury management
• Excellent understanding of the principles and delivery of injury prevention programmes and protocols with extensive knowledge of the paediatric and adolescent related growth injuries.
Desirable
• MSc in relevant area
• Line management responsibilities
• Experience in an elite sports environment, especially with children and adolescents.
• Ability to adapt, managing change and embedding new ways of working.
• Ability to follow through actions and direction as directed by the Head of Academy Elite Performance and Medicine.
• Set and maintain high standards of work performance and deliver quality consistently and efficiently.
• Excellent communications skills, both written and verbally.
• Confident, self-motivated and able to work under pressure.
• Ability to work collaboratively with players and staff.
• Ability to educate, advise and motivate individuals.
• Demonstrates up to date knowledge of the current evidence base and implement this within their practice.
• Candidates must be flexible and be willing to work hours as necessary to carry out their duties. It is intended that this role will be appointed as a full-time position (this will involve a minimum of 37 hours per week) and may include working outside normal office hours at evenings, weekends and Public Holidays. This may also include travel abroad.
• A full UK drivers licence and access to your own vehicle would be advantageous.

CPFC is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. It is therefore mandatory the post holder has valid and appropriate DBS clearance at all times.

Job Title : Grounds Security

Department: Operations

Reports to: Security Manager             

Location: CPFC sites as required.  (Some travel may be required.)

Purpose of the Role      

To keep CPFC staff, visitors and assets safe and secure. 

At all times to keep a high level of positive visitor and customer experience whilst adhere to CPFC standards and all management instructions.

Key Tasks / Responsibilities

  1. Ensure visitors, contractors and delivery personnel are met and greeted in line with CPFC standards.
  2. Ensure that we provide all our visitors to CPFC sites the highest level of service at all times.
  3. Maintain a constant focus on the visitor and remind others about the importance of putting the visitor first.
  4. Deal with all visitor enquiries and/or concerns effectively in a timely manner.
  5. Communicate clearly at all times with all levels of site personnel. Do not use hand gestures.
  6. Maintain a discrete but effective security and safety presence at all times
  7. Undertake effective patrols in accordance with management instructions in line with any current national and local threat levels.
  8. Ensure that current Company Health & Safety policies are adhered to at all times.
  9. Positively represent the Company Brand at all times.
  10. To be able to undertake the necessary training required under current guidelines.
  11. To be able to withstand pressure and not react visibly or verbally to strenuous events.
  12. Not to eat, drink, smoke or use a mobile phone whilst on duty in view of the public.
  13. Not to consume alcoholic drink before reporting for duty or during the period of duty.
  14. Neither show hostility or use obscene or offensive language to any visitor or act in a manner which would be to the detrement of the club.
  15. Be able to operate CCTV and other security / safety systems as required including fire panel and intruder alarm system
  16. Carry out any such reasonable duties as may be required by CPFC staff including manual handling, delivery and logistics.
  17. Obey all legitimate management instructions immediately and without question.
  18. Work well with colleagues and all CPFC team members.

Attributes          

  1. Security and guest welcoming experience
  2. Loyal, reliable, has integrity and is resilient.
  3. Willingness to learn new skills from others in team
  4. Willingness not to be desk bound and be ready to ‘muck in’
  5. A common sense approach to work
  6. Proficient in two way radio use including NATO phonetic alphabet
  7. Flexibility to work unsociable hours
  8. Understanding of consequence when things go wrong
  9. SIA Door Supervisor licence preferable
  10. Extremely smart, well groomed, confident and articulate
  11. Has the ability to work well under pressure and to manage difficult situations calmly and with a high level of diplomacy.
  12. Exceptionally clear communication skills and interpersonal skills.
  13. Possess excellent guest and customer service skills.
  14. Reliable with good time management skills.
  15. Self-motivated
  16. Conflict management aware.
  17. Able to work flexible shift patterns.
  18. First aid training would be an advantage

Other   

  1. You may be asked to undertake additional duties to those above, either on a temporary or permanent basis, which the Club reasonably believes you are capable of carrying out, or for which you will be trained.
  2. Relevant professional, ethical and health and safety standards apply to this role.

General information      

The Employee must at all times carry out his/her responsibilities with due regard to the CPFC policies and procedures, in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act.

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

Key performance indicators       

General

Applicants will: Behave appropriately and professionally at all times, considering his/her actions and the implications on their self-image and that of the Football Club as a whole. They will ensure high personal standards of appearance and conduct, and promote a working environment where respect and consideration for others is important.

Demonstrate a positive and enthusiastic attitude at all times, and be prepared to go the extra mile. They will be receptive to new ideas and take feedback on-board and use it to their advantage.

Conduct their duties to a high standard, be organised and able to meet set deadlines. They will strive for excellence within their work and demonstrate attention to detail.

 

Job title: Social Media Executive

Location: Primary: Beckenham (3-4 days per week), Secondary: Selhurst Park, Soho (1-2 days per week)

Hours: Full-time, 5 days per week (variable days and shifts), including most matchdays (home and away)

Salary: up to £23,500 + benefits, dependent on experience

Contract length – expires June 2021.

Role summary

Crystal Palace Football Club is seeking a creative, multi-skilled and well organised social media professional to play a key role in the club’s media team.

The successful candidate will be charged with supporting the Social Media Manager in running the club’s social media output on Facebook, Twitter, Instagram and other new platforms as and when they arise, to help meet the club’s objectives of engaging and growing its global fan base.

Every day, he/she will conceive, pitch and deliver innovative content ideas in conjunction with the club’s editorial, video and graphics team to deliver interesting, accurate, shareable and high-quality club output.

The role will be at the heart of creative content creation, but also is responsible for planning and scheduling posts on a day to day basis, and as a member of the wider marketing department they will also be charged with creating and delivering effective revenue generating campaigns for club departments (Retail, Ticketing, Commercial, Premium Hospitality etc).

The successful candidate will be proactive, inquisitive, organised and obsessed with all things social media - and of course, Premier League football. We operate as a small team – and the chosen candidate will be expected to maintain a ‘can-do’ positive attitude, be flexible to changing demands in a fast-paced environment, and be easy to get on with. 

Duties: 

  • Contribute to, and help shape, the club’s social media strategy.
  • Build and maintain positive working relationships, club wide, with all colleagues.
  • Plan daily, weekly, monthly and seasonal posts and campaigns.
  • With the Social Media Manager, be the guardian of the club’s tone of voice on social media platforms.
  • Day-to-day management of all CPFC social media platforms (currently: Facebook, Twitter, Instagram).
  • Demonstrate excellent, true ‘fan engagement’ and two-way communication with supporters.
  • Ownership of platform & content analytics to optimise output.
  • Reporting on reach, engagement, referral and growth metrics.
  • Support commercial partners, and revenue generating club departments in creating / optimising campaigns through social media.
  • Devising and delivering content ideas & campaigns from scratch.
  • Contribute to Palace TV video shoots, written articles for cpfc.co.uk and the matchday programme, and other relevant duties as required.

Personal Specification:

         Essential:

  • The Social Media Executive will have experience in running or contributing to social media accounts for at least 2 years, and be able to share demonstrable results in audience growth, content innovation, driving referral traffic, and shaping and delivering a social media strategy.
  • Someone who lives and breathes social media, with strong views as to what represents excellent social media content and community management.
  • Someone who doesn’t simply post and move onto the next thing - we're looking for someone who wants to engage with the fan base, adding layers and depth to each post – to further enrich the fans consumption of our content.
  • Someone who understands the importance of tone of voice and organisational values – but also someone who isn’t afraid to test and learn.
  • A creative, confident, passionate individual – a story-teller, with an eye for detail.
  • Someone who can multi-task and works at pace.
  • Someone who is comfortable to make decisions in high pressure situations.
  • Someone who has a deep understanding of what fans want - why do they want to share, like or retweet a post or piece of content?
  • A deep knowledge of - and passion for – Premier League football.
  • A willingness to work out-of-hours and weekends, and to tight deadlines.
  • Familiarity with – and interest in - social media analytics.
  • A team player who is comfortable working under their own initiative.

Desirable:

  • In-depth knowledge of Crystal Palace Football Club.
  • Video production skills.
  • Graphic design skills.
  • NCTJ qualification, university degree or equivalent.

CPFC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of this role you will be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The equality policy can be viewed on the club website.

Closing Date: Applicants are encouraged to apply asap, as we are hiring ASAP.

Please forward a one-page CV & one-page cover letter clearly detailing Social Media experience to: recruitment@cpfc.co.uk. Applications which do not meet this criteria will not be considered.

Company: Crystal Palace Football Club

Location: Selhurst Park Stadium, SE25 6PU

Contractual Status: Zero Hours Agreement

Salary: Rate of pay subject to experience

Crystal Palace Football Club 

We are Crystal Palace Football Club, a Premier League Football Club with a proud history of over 110 years. This upcoming 2019-20 season we will be entering our 7th year in the Premier League and we are looking for a team of Premier Match day staff to join us. On match days we serve and cater for over 25,000 home and away fans and provide a one of a kind experience that only our team can create. We aren’t expecting you to be a catering connoisseur on day one, and we will provide you with hands-on training and you will be supported by our management team.

We have plans for significant growth in the future, particularly with the redevelopment of our stadium and are excited at the prospect of bringing new and dynamic members into our CPFC family.

Job Purpose Summary:

If you have experience in the concessions or catering business or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers of our many bars and kiosks.

As we are a close team (more like a family) therefore, it’s essential that you are a team player and follow direction well, while also taking the initiative to start tasks on your own to help the team out.

Our match days are mainly on Saturdays with some weekday evening and Sunday matches and the typical shift day is 8-10 hours depending on the game.

The Role: 

  • The role on offer is fast paced and exciting. You will be responsible for being a member of one of our match day retail catering or bar operations and be a part of a succinct team where every member plays an important role.
  • The role responsibilities will include:
  • Commit to and attend all Premier League fixtures as well as FA Cup games as required.
  • Take initiative and participate in set up of kiosk, inventory and supplies
  • Welcome guests to the concession stand/ bar
  • Take orders for food and beverages
  • Process payment and tender change, along with ensuring that all received cash is accounted for and stored in a safe area
  • Perform clean-up duties after each shift and ensure that the concession stands are sanitized and tidied up for the next attendant
  • Adhere and keep up to date records for food and health and safety standards as well as follow all company safety and security policies and procedures
  • Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium.

The Ideal Candidate:

  • Have a can-do attitude and be prepared to help the rest of the team out with a positive attitude
  • Have immaculate grooming standards and overall appearance
  • Have knowledge of stock management; food, beverage and income generation would be preferable
  • Possess excellent interpersonal skills and be polite and courteous
  • Have knowledge of stock management; food, beverage and income generation would be preferable

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of the role you may be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Please forward your most up to date CV & to: staffing@cpfc.co.uk

Company: Crystal Palace Football Club

Location: Selhurst Park Stadium, SE25 6PU

Contractual Status: Zero Hours Agreement

Salary: Rate of pay subject to experience

Crystal Palace Football Club

We are Crystal Palace Football Club, a Premier League Football Club with a proud history of over 110 years. This upcoming 2019-20 season we will be entering our 7th year in the Premier League and we are looking for a team of Premier Match day staff to join us. On match days we serve and cater for over 25,000 home and away fans and provide a one of a kind experience that only our team can create. We aren’t expecting you to be a catering connoisseur on day one, and we will provide you with hands-on training and supported by our management team.

We have plans for significant growth in the future, particularly with the redevelopment of our stadium and are excited at the prospect of bringing new and dynamic members into our CPFC family.

Job Purpose Summary:

If you have experience in preparing and cooking hot food or as a grill chef with a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers of our many bars and kiosks.

As we are a close team (more like a family) therefore, it’s essential that you are a team player and follow direction well, while also taking the initiative to start tasks on your own to help the team out.

Our match days are normally on Saturdays with some weekday evening and Sunday matches and the typical shift day is 8-10 hours depending on the game.

The Role:

The role on offer is fast paced and exciting. You will be responsible for being a member of one of our match day retail catering or bar operations and be a part of a succinct team where every member plays an important role.

The role responsibilities will include:

  • Commit to and attend all Premier League fixtures as well as FA Cup games as needed
  • Understand all menus, product offerings, packaging and pricing
  • Responsible for preparing and cooking all of the hot food for a unit on match day and meeting peak periods with appropriate food levels
  • Ensure all products are accounted for, prepared and distributed according to cook off numbers and instructions from your manager
  • Restock and ensure the food prep area is clean at the end of your shift
  • Ensure all unit kitchen equipment (electrical or otherwise) is cleaned down and properly maintained at the end of every shift
  • Adhere and keep up to date records for food and health and safety standards such as food temperature control levels as well as follow all company safety and security policies and procedures
  • Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment for the customer to receive the best experience for their visit to Selhurst Park Stadium.

The Ideal Candidate:

  • Basic food hygiene qualification and strong knowledge of proper food handing procedures
  • Experience grilling or cooking food in mass quantities, particularly in a busy or similar environment
  • Have a can do attitude and be prepared to help the rest of the team out with a positive attitude
  • Have immaculate grooming standards and overall appearance
  • Have knowledge of stock management

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of the role you may be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Please forward your most up to date CV to: staffing@cpfc.co.uk

Company: Crystal Palace Football Club

Location: Selhurst Park Stadium, SE25 6PU

Contractual Status: Zero Hours Agreement

Salary: Daily rate of pay subject to experience

Crystal Palace Football Club

We are Crystal Palace Football Club, a Premier League Football Club with a proud history of over 110 years. This upcoming 2019-20 season we will be entering our 7th year in the Premier League and we are looking for a team of Premier Match day staff to join us. On match days we serve and cater for over 25,000 home and away fans and provide a one of a kind experience that only our team can create. We aren’t expecting you to be a catering connoisseur on day one, and we will provide you with hands-on training and supported by our management team.

We have plans for significant growth in the future, particularly with the redevelopment of our stadium and are excited at the prospect of bringing new and dynamic members into our CPFC family.

Job Purpose Summary:

If you love leading a team and tackle challenges with a can-do attitude, we would like you to apply for this role. You are inquisitive with a thirst to learn and continually grow. You are excited by the prospect of the responsibility and commitment to build and lead a team to successfully see out our food and drink service on a busy match day.  You are a driven and ambitious individual who takes pride in their work by bringing your own ideas and unique experiences to ultimately develop and lead a hard-working team and move our public catering service forward. 

As we are a close team (more like a family), it’s essential that you are a team player and take direction quickly, whilst also be willing to be a leader and make strategic decisions on your own throughout the day.

Our match days are mainly on Saturdays with some weekday evening and Sunday matches and the typical shift day is 8-10 hours depending on the game.

We are based in South London.

The Role:

The role on offer is fast paced and exciting. You will be responsible for managing one of our match day retail catering or bar outlets from the minute we open up to the time we lock up – having full autonomy of the unit. The role responsibilities will include (but not limited to):

  • Commit to and attend all Premier League fixtures as well as FA Cup games as needed
  • Take initiative, responsibility and have complete ownership of a designated kiosk on match days including the following:
  • Complete all paperwork, stock, equipment inventory and opening and closing procedures for the shift.
  • Brief, support and motivate staff to create a hard-working team with a common goal
  • Oversee staff performance and appearance to ensure the company standards are upheld.
  • Adhere and keep up to date records for food and health and safety standards as well as follow all company safety and security policies and procedures
  • Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience for the customer when they visit Selhurst Park Stadium.

The Ideal Candidate:

  • Experience in managing a small to medium team in a similar environment is essential
  • Have knowledge of stock management; food, beverage and income generation
  • Possess excellent interpersonal skills and respond appropriately to the concerns of other employees and lead by example
  • Ability to coordinate and organize the activities of catering personnel to ensure customer satisfaction and increased returns.

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of the role you may be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Please forward your most up to date CV to: staffing@cpfc.co.uk

Company: Crystal Palace Football Club

Location: Selhurst Park Stadium, SE25 6PU

Contractual Status: Zero Hours Agreement

Salary: Rate of pay subject to experience

Crystal Palace Football Club

We are Crystal Palace Football Club, a Premier League Football Club with a proud history of over 110 years. This upcoming 2019-20 Season we will be entering our 7th year in the Premier League and we are looking for a team of Premier Matchday staff to join us. On matchdays we serve and cater for over 25,000 home and away fans and provide a one of a kind experience that only our team can create. We aren’t expecting you to be a catering connoisseur on day one, and we will provide you with hands-on training and supported by our management team.

We have plans for significant growth in the future, particularly with the redevelopment of our stadium and are excited at the prospect of bringing new and dynamic members into our CPFC family.

Job Purpose Summary:

If you have experience in the bartending or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a matchday by being the face of our company and providing the best service to the customers of our many bars.

As we are a close team (more like a family) therefore, it’s essential that you are a team player and follow direction well, while also taking the initiative to start tasks on your own to help the team out.

Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 8-10 hours depending on the game.

The Role:

The role on offer is fast paced and exciting. You will be responsible for being a member of one of our match day retail catering team or bar operations and be a part of a succinct team where every member plays an important role.

The role responsibilities will include:

  • Commit to and attend all Premier League fixtures and Cup games as needed
  • Take initiative and participate in set up of kiosk, inventory and supplies
  • Welcome guests to the concession stand/bar
  • Take order for beverages
  • Process payment and tender change, along with ensuring that all received cash is well-accounted for and stored in a safe area
  • Perform clean-up duties after each shift and ensure that the concession stand is sanitized and tidied up for the next attendant
  • Adhere and keep up to date records for food and health and safety standards as well as follow all company safety and security policies and procedures
  • Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium.

The Ideal Candidate:

  • Have a can-do attitude and be prepared to help the rest of the team out with a positive attitude
  • Have immaculate grooming standards and overall appearance
  • Have knowledge of stock management; beverage and income generation is preferable
  • Possess excellent interpersonal skills and be polite and courteous
  • Have knowledge of stock management; food, beverage and income generation is preferable

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of the role you may be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Please forward your most up to date CV to: staffing@cpfc.co.uk

Company: Crystal Palace Football Club

Location: Selhurst Park Stadium, SE25 6PU

Contractual Status: Zero Hours Agreement

Salary: Rate of pay subject to experience

Crystal Palace Football Club

We are Crystal Palace Football Club, a Premier League Football Club with a proud history of over 110 years. This upcoming 2019-20 Season we will be entering our 7th year in the Premier League and we are looking for a team of Premier Match day staff to join us. On match days we serve and cater for over 25,000 home and away fans and provide a one of a kind experience that only our team can create. We aren’t expecting you to be a catering connoisseur on day one, and we will provide you with hands-on training and supported by our management team.

We have plans for significant growth in the future, particularly with the redevelopment of our stadium and are excited at the prospect of bringing new and dynamic members into our CPFC family.

Job Purpose Summary:

If you have previous experience in the hosting/hostessing or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and flexible to be able to adapt to a changing environment. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers of our stadium.

As we are a close team (more like a family) therefore, it’s essential that you are a team player and follow direction well, while also taking the initiative.

Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 8-10 hours depending on the game.

The Role:

  • The role on offer is fast paced and exciting. You will be responsible for welcoming and delivering a best in class experience, whilst being part of a succinct team where every member plays an important role.
  • The role responsibilities will include:
  • Commit to and attend all Premier League fixtures as well as Cup games as needed
  • Meet and greet clients on arrival and escort them to their seat within the lounge or executive boxes
  • Ensure the steady flow of customers
  • Handle client and staff queries professionally and promptly

The Ideal Candidate:

  • Previous customer service is essential
  • Have a can-do attitude and be prepared to help the rest of the team out with a positive attitude
  • Have immaculate grooming standards and overall appearance
  • Possess excellent interpersonal and communication skills to interact with customers on a professional level
  • Although not essential, similar experience is ideal

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of the role you may be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Please forward your most up to date CV to: staffing@cpfc.co.uk

Company: Crystal Palace Football Club

Location: Selhurst Park Stadium, SE25 6PU

Contractual Status: Zero Hours Agreement

Salary: Rate of pay subject to experience and SIA certification

Crystal Palace Football Club

We are Crystal Palace Football Club, a Premier League Football Club with a proud history of over 110 years. This upcoming 2019-20 Season we will be entering our 7th year in the Premier League and we are looking for a team of Premier Match day staff to join us. On match days we serve and cater for over 25,000 home and away fans and provide a one of a kind experience that only our team can create. We aren’t expecting you to be a catering connoisseur on day one, and we will provide you with hands- on training and supported by our management team.

We have plans for significant growth in the future, particularly with the redevelopment of our stadium and are excited at the prospect of bringing new and dynamic members into our CPFC family.

Job Purpose Summary:

If you have experience in or are passionate about customer service we want to hear from you! You will be well presented, engaging and committed to meeting and safeguarding all guests of our stadium. You are approachable, hardworking and enjoy helping others with a smile. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers visiting Selhurst Park stadium.

Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 8-10 hours depending on the game.

The Role:

The role on offer is fast paced and exciting. You will be responsible for meeting and greeting, checking tickets or searching guests of Selhurst Park Stadium depending on your level of experience and specific role (Turnstile Operator, Steward, or SIA steward). The role will require a familiarisation of our supporters and our ground so commitment for the season is required. You will have the opportunity to impact a fans experience and create a memory filled day at Selhurst Park Stadium.

The role responsibilities will include:

  • Commit to and attend all Premier League fixtures as well as Cup games as required
  • Be responsible for the safe access and comfort of spectators visiting the stadium
  • Identify and report any incident, occurrence or hazard among spectators and report to a supervisor
  • Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium.

The Ideal Candidate:

  • Friendly and happy to help all clients with patience and good manners
  • Have immaculate grooming standards and overall appearance
  • Be mature and be able to handle situations calmly and insightfully
  • Possess excellent interpersonal skills and be polite and courteous

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of the role you may be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Please forward your most up to date CV to: staffing@cpfc.co.uk

Job Description:

Crystal Palace Football Club are looking to appoint an Academy Safeguarding & Welfare Manager who will be responsible for the day to day safety and well-being of all players within our successful academy.

The ideal candidate above all other qualifications and experience will enjoy working as part of a team, be enthusiastic, energetic and flexible. The role requires the candidate to demonstrate a desire to ensure the highest standards of care is delivered across all age groups, whilst supporting the academy staff to develop players and ensure all young people are able to reach their full potential.

This is a demanding role and the successful candidate will need to be able to influence internal and external stakeholders, be able to work some evenings and weekends. Some international travel will also be required.

Duties and responsibilities:

  • Report directly to the club’s Head of Safeguarding and complete tasks and projects as directed
  • Working with others within the organisation to create a positive, child-centred environment within the academy
  • Develop a professional relationship with Academy players, being the lead for player liaison with all age groups
  • Play a role in developing and establishing the club’s approach to safeguarding children and young people
  • Assist the Head of Safeguarding manage cases of poor practice and abuse reported to the club
  • Central point of contact for academy players and parents for any safeguarding/welfare concerns
  • Represent the club at external meetings related to safeguarding
  • Provide advice and support to academy staff
  • Advise on the academies safeguarding/welfare training needs
  • Ensure safeguarding standards are met and maintained according to club policy and Premier League rules and guidance.
  • Identify risks to players and implement positive changes to ensure the safety of all participants.
  • Keep own knowledge and skills up-to-date 

Skills and abilities Required:

  • Child-focused approach
  • Administration and systems (records) management skills
  • Ability to promote and demonstrate anti-discriminatory practice
  • Advice and support-provision skills at all levels within the organisation
  • Communication skills
  • Influencing skills
  • Ability to work with conflict and emotionally distressing matters Recommended
  • This role will have regular contact with children, the candidate will be subject of an enhanced criminal records check with children’s barred list check 

Skills and abilities Desirable:

  • Experience of working within Football
  • Excellent Organisational and time management skills
  • The ability to work effectively under own initiative and as a member of a team
  • Hands on approach with a can-do attitude
  • Ability to remain calm under pressure
  • Ability to multitask in a fast pace ever changing environment
  • Ability to prioritise workload

Knowledge Required:

  • Safeguarding Children level 2 qualification
  • Role and responsibilities of statutory agencies, including Local Safeguarding Children Boards
  • Club’s policy and procedures related to safeguarding and protecting children
  • Premier League Rules relating to Safeguarding
  • Equality Act
  • Best practice in prevention

The club will support the successful candidate with ongoing training and CPD events. Attendance at conferences and educational seminars is encouraged to enhance your skills and understanding of this specialist protective role.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community.

The post holder will be subject to disclosure and barring service checks prior to starting the role.

Please send a covering letter with your current CV to recruitment@cpfc.co.uk

Palace For Life Foundation vacancies currently available can be viewed here.   

If you wish to apply for one of the above positions, please forward an up-to-date CV and cover letter to recruitment@cpfc.co.uk for CPFC vacancies, or recruitment@palaceforlife.org for Palace for Life Foundation roles.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community - view our Equality Policy.

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