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WORKING AT CRYSTAL PALACE FC

Working at Crystal Palace FC

Crystal Palace Football Club was founded in 1905 and has a proud history of over 110 years that has seen the club compete across the English leagues, and currently enjoying our longest reign in the top-flight following promotion in 2013.

Our home at Selhurst Park is renowned throughout football as having one of the best atmospheres, as fans of all ages come together to show their support for the Eagles.

As well as the successful team on the pitch, we are also proud of our team off it and you can play your part. We strive for excellence in the workplace with a philosophy of high standards, professionalism and a strong work ethic from our employees, which ultimately delivers a first-class customer experience.

Current Vacancies

Job Title: Designer
Department: Marketing and Communications
Location: Beak St, London W1
Contract: 2-year fixed term contract
Reports to: CRM & Campaigns Manager

Purpose of role:
The Designer will be responsible to support and execute creative, design, artwork and copy
requests coming into the Design studio for the delivery of Club campaigns, content,
branding, signage or fan experiences.

Duties include:
• Developing engaging creative and artwork to support club events and themes
consistent with the club’s brand.
• Developing artwork for campaigns, events and club activities with particular
attention to layout, consistent with the club’s brand.
• Supporting the Design Manager in the delivery of engaging club experiences,
including stadium branding, club shop, marketing and corporate areas.
• Developing artwork and content for the delivery of engaging online experiences on
website, social media and club partners.
• Supporting the Content in the delivery of the match day programme.
• You will be required to stretch your creative ability and be involved in high profile
projects every day.
• Perform other related duties as assigned.

Requirements for the Role:
• 12 months’ experience as a graphic designer (in-house or agency)
• Excellent understanding of Adobe Creative Suite and Microsoft Office, particularly
Photoshop, Illustrator, InDesign and PowerPoint.
• Proven outstanding conceptual and creative thinking in your design work.
• Experience of incorporating brand and style guidelines, layout and typography in
digital media.
• Attention to detail and possess problem-solving skills.
• Good collaborative way of working, efficient verbal and written communication skills.

Please send your CV along with an application form and portfolio to:
HR Officer, Crystal Palace Football Club, Selhurst Park Stadium, London, SE25 6PU or
email recruitment@cpfc.co.uk

Title:                         Communications Officer – Palace for Life Foundation

Location:                  Selhurst Park, with 1 day a week in Central London

Responsible to:        Chief Executive of Foundation

Hours per Week:      38 hours

Contract:                  12 months fixed term with potential to extend

Closing Date:           25th August 2017

JOB PURPOSE

The Palace for Life Foundation is the official charity of Crystal Palace FC (CPFC).

We are looking for a highly-motivated Communications Officer who believes in the power of sport and the opportunities which the brand of a professional football club can add to local people, and who can play a pivotal role in helping raise funds to support the charity’s future growth.

You will produce Palace for Life Foundation internal and external communications, manage the website and social media, and drive marketing campaigns to help recruit new donors, fundraisers and partners.

You will work very closely with the parent club (CPFC) to promote the Foundation’s work across its fan base, and through the Premier League, to tell the stories of the impact of our work on the young people we serve.

GENERAL

Our Values are simply the things that are most important to us and will be demonstrated through the way in which we behave in achieving our charity objectives. Our people are at the centre of the delivery of our Foundation Values.

SAFEGUARDING

The Palace for Life Foundation is committed to keeping children, young people and vulnerable adults safe from harm. We take our Safeguarding responsibilities very seriously and the successful candidate will be subject to Enhanced DBS checks and additional safeguarding training.

MAIN DUTIES AND RESPONSIBILITIES

  • To be the main point of contact with the parent club (CPFC) marketing team, working very closely to maximise promotion of Foundation activities to CPFC fans.
  • To write, produce and deliver a wide range of quality, effective and engaging internal and external communications to drive interest and awareness for the Foundation
  • To manage the Foundation’s Facebook, Instagram and Twitter platforms
  • To capture video content for use on Foundation social media platforms
  • To ensure that the Foundation website is always up to date, accurate and delivers the Foundation’s objectives, and to monitor web analytics
  • To create and manage a database of relevant local and national media contacts and other key influencers.
  • To act as a primary point of contact for communications, publications and journalistic enquiries (media relations).
  • To develop and implement marketing campaigns to promote fundraising events and recruit donors, event participants and partners to drive fundraising income.
  • To develop and maintain a segmented Foundation supporter / customer database to help drive sign-ups for the Foundation’s courses and programmes
  • To create, maintain and update Foundation photographic, video, publications, media clippings and case study libraries.
  • To develop the Foundation brand and build reputation, ensuring that the Foundation’s messaging is consistent throughout all communications.
  • To produce a monthly eNewsletter of Foundation news.
  • To commit to other duties required in line with the responsibilities of the post.

OTHER RESPONSIBILITIES

  • Work flexibly to ensure full and supportive delivery of the programme. May include some weekend or evening work.
  • Commit to ongoing self-directed learning in order to further develop work related skills and knowledge.
  • Undertake any other related responsibilities commensurate with the evolving objectives of the post and the evolution of the organisation.
  • Work with due regard for Foundation core values and objectives.

Ensure the effective implementation of, and adherence to the Foundation’s Equal Opportunities and Health and Safety policies and procedures.

 

 

 

Job Title: Medical Personal Assistant
Company: Crystal Palace Football Club
Location: Crystal Palace Football Club Training Ground, Copers Cope Road, Beckenham, Kent, BR3 1RJ

Hours: Part Time (Monday – Friday 9am till 1 pm)
Salary: Competitive and dependent on experience

Job summary:

As a Medical Personal Assistant (PA) you will work directly with the Club Doctor, providing administrative support, usually on a one-to-one basis. You will provide them with the assistance they require on a day-to-day basis, supporting them to make the best use of their time by dealing with secretarial and administrative tasks.


Roles and responsibilities (but not limited to):

• Providing personal and administrative assistance to the Club Doctor
• Liaising with the Club Doctor directly, ensuring they’re well informed with important, upcoming tasks and deadlines
• Liaising with staff, suppliers and clients
• Answering phone calls and arranging appointments
• Arranging meetings and taking minutes
• Managing diaries
• Collating and filing expenses
• Booking and arranging travel, transport and accommodation
• Dealing with enquiries
• Ordering stationery and equipment
• Keeping and maintaining an accurate filing system
• Dealing with incoming and outgoing mail
• Implementing and maintaining procedures/administrative systems
• Writing letters or recording medical notes
• Creating and updating spreadsheets and databases
• Filing and typing up reports, meeting deadlines where applicable


Person specification:

• 2-3 years’ previous experience in a similar PA role
• Discretion and the ability to deal with sensitive medical information
• Ability to behave in a professional manner at all times, reflecting and maintaining the values and ethos of the club
• Excellent time management skills
• Ability to work accurately and methodically
• Excellent IT skills and keyboard skills
• A knowledge of standard software packages and the ability to learn company-specific software if required
• Excellent literacy skills i.e. spelling and grammar
• Excellent attention to detail and organizational skills
• Ability to multitask
• Good and clear oral and written communication skills
• A reasonable understanding and use of medical terminology
• Ability to be proactive and take initiative
• Ability to work with a diverse workforce
• Ability to adapt to new and busy working environments, remaining professional at all times
• Reliable and trustworthy
• You must be polite, courteous and helpful to all staff
• Have a positive attitude
• Be flexible and determined
• Willingness to learn


In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work with a great team of colleagues.


As part of this role you will be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Closing date: Tuesday 15th August 2017

 

Job Title: Retail Catering Manager
Company: Crystal Palace Football Club
Location: Selhurst Park, SE25 6PU
Hours: Full Time
Salary: £26,000 + discretionary benefits

Summary:

The Premier League Football Club, Crystal Palace, is looking for an experienced and resourceful Retail Catering Manager to organise and oversee the daily operations of our retail catering department at Selhurst Park.

We were ranked fourth for hospitality at the end of last season and we are looking for an amazing and entrepreneurial character to drive the growth and quality development of our in-house retail catering offerings.

As retail catering manager, you will be working alongside some of the best in class whilst meeting our retail catering department’s quality, revenue and profitability goals. Looking for enthusiastic, driven, innovative individuals with great attention to detail!

Job Purpose Summary:

To oversee the day to day operations of the retail catering concourses on match days, including overseeing personnel; ensuring that the facilities are properly maintained; taking steps to ensure customer satisfaction; and overseeing the upkeep of administrative and financial records.

The Role (but not limited to):

• Set the standard of customer service throughout.
• Oversee the hiring, training and development of staff
• Create annual budgets for approval of the board and thereafter control all cost centres and monitor
• Produce menus and templates for portion controls leading into stock orders and replenishment.
• Handling the overall management of stock
• Implementing and monitoring security and safety regulations cash and security measures.
• Maintain a working understanding of the SEE till system including
• Communicate with Compliancy Manager to ensure that all health & safety, food standards, safety, and licensure legislation is being complied with
• Carry out regular reviews of standards and where required
• Manage the quality control of the kitchen and food offer.
• Deal with any customer feedback in a timely manner

The Ideal Candidate:

• Minimum of 3-4 years’ proven experience as a retail catering manager (or equivalent experience)
• Strong leadership, motivational and people skills with a willingness to grow
• Hands on experience within the customer service industry, be polite courteous and helpful to all customers and supporters
• Knowledge of quality, health and safety and EHO standards
• Outstanding communication (verbal and written) and interpersonal skills
• Computer literacy and familiarity with commonly used software (word, excel etc.)
• Experience in working in a fast-paced environment
• The ability to build and lead an effective team
• Standards and quality driven management style
• Results orientated and motivated to achieve measurable results
• Motivated by a passion for quality, targets and great service delivery
• Interpersonal, administrative and organisational skills
• A 'Can-do', enthusiastic attitude
• Financial and commercial acumen
• Ability to deal with both internal and external customers

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.
As part of this role you will be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Closing date: Friday 11th August 2017

Job Title: Assistant Academy Physiotherapist

Company: Crystal Palace Football Club

Location: Crystal Palace Academy Training Ground, Copers Cope road, Beckenham BR3 1NZ

Hours: Full Time(and required to work match days)

Salary: Dependent upon experience 

Job Purpose Summary:

To lead on the assessment, treatment and rehabilitation of the U9-U16 academy players. As part of the Academy Sport Science and Medicine team, contribute to ensuring all aspects of the EPPP criteria are met, with direct responsibility for medical provisions for the U9 - U16 players.

To ensure exceptional management of all medical related concerns within the U9-U16 age groups, as well as ensuring excellent adherence to the Category 2 EPPP requirements.

The Role (but not limited to):

  • To lead on the assessment, treatment and rehabilitation of the U9-U16 academy players
  • To provide pitch side physiotherapy cover for U16 games throughout the season
  • To cover week day evening injury clinics
  • To plan, implement, oversee and review monthly anthropometric measurements of the U9 - U16 age groups throughout the season
  • Plan and implement injury prevention strategies for the U9 - U16 age groups
  • Assist the Academy Sport Scientist and strength and conditioning staff in implementing the Long Term Athletic Development programme for the U9 - U16 age groups
  • To coordinate pitch side physiotherapy cover for all academy games and training sessions.
  • To provide accurate documentation of injuries and rehabilitation programmes
  • Lead on the auditing and benchmarking of injuries within the U9 – U16 age groups
  • To assist the Head Academy Physiotherapist in assessing, treating and rehabilitating the U18 scholars when required
  • Liaise closely with the academy medical and coaching staff on player progress and rehabilitation
  • To plan and contribute towards continued professional development of the academy medical department

 The Ideal Candidate:

  • Chartered Physiotherapist
  • HCPC registered
  • Experience working within elite adolescent sport preferable
  • Excellent written and verbal communication
  • Reliable, self-motivated, flexible
  • Passion to self-improve and contribute to the development of an elite performance team
  • Demonstrate evidence of self-development and on-going CPD specific to sport and exercise medicine. Outstanding communication (verbal and written) and interpersonal skills
  • A 'Can-do', enthusiastic attitude
  • Ability to deal with both internal and external customers
  • Computer literacy and familiarity with commonly used software (word, excel etc.)
  • The ability to build and lead an effective team
  • Results orientated and motivated to achieve measurable results
  • Motivated by a passion for quality, targets and great service delivery
  • Interpersonal, administrative and organisational skills

In return, Crystal Palace FC can offer you not only flexible working, but we will train you on all aspects of the business in line with your remit, but most importantly offer you an amazing place to work, with a great team of colleagues.

As part of this role you will be required to undergo an enhanced DBS check.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community. The Equality policy can be viewed on the club website.

Closing date: Friday 18th August 2017

If you wish to apply for one of the above positions, please forward an up-to-date CV, cover letter and the relevant application form below to recruitment@cpfc.co.uk for CPFC vacancies, or recruitment@palaceforlife.org for Palace for Life Foundation roles.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community - view our Equality Policy.

Work Experience

Crystal Palace Football Club offers work experience opportunities to students between the ages of 14-16 years for a period of 1-2 weeks (dependent on availability) during the following months:

  • 2017 dates - fully booked
  • 2018 dates - coming soon!

There are more students who want to do work experience with us each year than we have opportunities, so we ask you to complete the below application form which allows us to find out a bit about you and why you are interested in work experience at our club.

This application includes preference about dates, location and business area. Once we have this information we will try and match you with a suitable placement.

Due to high demand for work experience, we are unable to offer everyone a placement but will keep all eligible applications on file until placements are either filled, or the month applied for has passed.

We offer the following work experiences as a collective programme, but is not limited to;

  • Retail – Assisting
  • Admin - Assisting
  • Football - Coaching – Shadowing and assisting CPFC Foundation sessions (this does not include Sports Science, strength and conditioning, physiotherapy etc.)

Students will not be placed at the training ground.

If you would like to apply for work experience within the above work areas, please complete and submit this application form and email it to Work.ExperienceHR@cpfc.co.uk, along with a CV and cover letter.

Please do not make contact without first completing the application form as your request will not be considered.

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