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WORKING AT CRYSTAL PALACE F.C.

Working at Crystal Palace FC

We are Crystal Palace Football Club, a Premier League Football Club with a proud history of over 110 years. Spread across three different sites – our London office, Selhurst Park Stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also with our team in the offices and on the ground. With plans for significant growth in the future, we are excited at the prospect of bringing new and dynamic members into our CPFC family.

Current Vacancies

Job Location      Selhurst Park Stadium

Contract Type   Zero Hours/ Match Day

Salary/ ROP       £10.75/hr

Closing Date      Ongoing

If you have experience in the concessions or catering business or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers of our many bars and kiosks.

Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 6- 8 hours depending on the game.

 You will be responsible for...

  • Take initiative and participate in set up of kiosk, inventory and supplies
  • Welcome guests to the concession stand/ bar
  • Take order for food and beverages
  • Process payment and tender change, along with ensuring that all received cash is well- accounted for and stored in a safe area
  • Perform clean-up duties after each shift and ensure that concession stand is sanitized and tidied up for the next attendant

You will have…

  • A can do attitude and be prepared to help the team
  • immaculate grooming standards and overall appearance
  • excellent interpersonal skills and be polite and courteous

You are…           

  • Engaging and easy to talk to
  • Always look for ways to improve
  • Mature and able to handle situations calmly and insightfully
  • Can work in high pressure situations

What you’ll get in return….       

  • Competitive salary – London Living Wage
  • High level of responsibility from day one!
  • Social events such as end of season barbeque and holiday party

You must adhere to all CPFC Safeguarding and Equality policies and additionally please be aware that you may be subject to CPFC security checks. 

To apply, please send your CV to staffing@cpfc.co.uk with the subject of what role you are applying for.

 

Job Location      Selhurst Park Stadium

Contract Type   Zero Hours/ Match Day

Salary/ ROP       £10.75-£12 depending on experience 

Closing Date      Ongoing

If you have experience in or are passionate about customer service we want to hear from you! You will be well presented, engaging and committed to meeting and safeguarding all guests of our stadium. You are approachable, hardworking and enjoy helping others with a smile. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers visiting Selhurst Park Stadium.

Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 5-5.5 hours depending on the game.

You will be responsible for...

  • The safe access and comfort of spectators visiting the stadium
  • Identifying and reporting any incident, occurrence or hazard among spectators and report to as supervisor
  • Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium

You will have…

  • A can do attitude and be prepared to help the team
  • immaculate grooming standards and overall appearance
  • excellent interpersonal skills and be polite and courteous
  • An NVQ2 in Spectator Safety (or are registered to start the course)

You are…           

  • Engaging and easy to talk to
  • Always look for ways to improve
  • Mature and ab le to handle situations calmly and insightfully

What you’ll get in return….       

  • Competitive salary – London Living Wage
  • High level of responsibility from day one!
  • Social events such as end of season barbeque and holiday party.

You must adhere to all CPFC Safeguarding and Equality policies and additionally please be aware that you may be subject to CPFC security checks. 

To apply, please send your CV to staffing@cpfc.co.uk with the subject of what role you are applying for.

Job Location      Selhurst Park Stadium

Contract Type   Zero Hours/ Match Day

Salary/ ROP       £13.00/hr

Closing Date      Ongoing

If you have experience in preparing and cooking hot food or as a grill chef with a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers of our many bars and kiosks.

Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 6 hours depending on the game.

You will be responsible for:

  • Understand all menus, product offerings, packaging and pricing
  • Responsible for preparing and cooking all of the hot food for a unit on match day and meeting peak periods with appropriate food levels
  • Ensure all products are accounted for, prepared and distributed according to cook off numbers and instructions from your manager
  • Restock and ensure the food prep area is clean at the end of your shift
  • Ensure all unit kitchen equipment (electrical or otherwise) is cleaned down and properly maintained at the end of every shift
  • Adhere and keep up to date records for food and health and safety standards such as food temperature control levels as well as follow all company safety and security policies and procedures

 You will have…

  • Basic food hygiene qualification and strong knowledge of proper food handing procedures
  • Experience grilling or cooking food in mass quantities, particularly in a busy or similar environment
  • A can do attitude and be prepared to help the rest of the team out with a positive attitude
  • Immaculate grooming standards and overall appearance

You are…

  • Always look for ways to improve
  • Can work in high pressure situations

What you’ll get in return….       

  • Competitive salary – London Living Wage
  • High level of responsibility from day one!
  • Social events such as end of season barbeque and holiday party

You must adhere to all CPFC Safeguarding and Equality policies and additionally please be aware that you may be subject to CPFC security checks. 

To apply, please send your CV to staffing@cpfc.co.uk with the subject of what role you are applying to.

Location: Within 3 miles (15 minutes), easy access to Academy Training Ground, BR3 1RJ

Remuneration: £25 per player/per night

Closing Date: Ongoing

Job Description:
Crystal Palace Football Club are currently seeking host family providers to support our academy players who will be required to live away from home to fulfil their education and football training at our club. This provision supports our young people’s holistic experience and will enable them to reach their full potential.

The host family provider will help fulfil the club’s duty of care with regard to our young people by ensuring homely accommodation is provided throughout the season to our young people who require it. Our placements vary from one-night stays to 5-7 nights per week and we are looking for host families who can offer either of these placement types to our young people aged between 15 – 21 years old.


Requirements and Responsibilities: • Provide a homely and friendly environment for our young people. • Support our young people by teaching them basic independent living and self-care skills such as washing, cooking and cleaning up after themselves. • Provide meals in line with nutritional guidance from the Academy. • Accommodation has access to public and local amenities with good transport links to the Academy training ground. • Report any welfare concerns to the Academy Safeguarding and Welfare team should they occur. • Include our young people in family life as much as they feel comfortable with. • The club will regularly inspect and visit the placement during the season. • The club will provide further guidance to host families, young people and their parents explaining what would be expected of them.

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and young people and expects host families to share this commitment. As such, the post holder will be subject to an Enhanced Disclosure & Barring Service (DBS) check and risk assessments prior to a placement commencing. Any other person who resides in the household or has regular contact will also legally be required to complete an enhanced DBS. Host Families will be required to attend safeguarding training and workshops (if necessary) arranged by the Academy.

Essential Requirements and Skills: • Provide the young person with a suitable and safe environment. • Provide the young person with their own double size bedroom. • Excellent communication and listening skills and ability to build trusted working relationships. • Able to cope with the young person’s flexible schedule throughout the football season.

Desirable Knowledge, Experience and Skills:
• Experience and knowledge of working with young people. • An understanding of the emotional impact and well-being challenges that academy/ professional life may bring. • Child-focused approach. • Ability to promote and demonstrate anti-discriminatory practice. • Capacity to accommodate more than one player.

As part of the recruitment process the club would need to conduct a number of home visits to determine the suitability and ensure the home meets the requirements for hosting young players within the academy.

If you feel you are able to support some of our young players please send an email to host.familyenquiries@cpfc.co.uk to express your interest.

Job Location: Crystal Palace Football Club, Selhurst Park Stadium, SE25 6PU

Contract Type: Permanent/part-time

Salary: Competitive

Opening Date: December 2nd, 2020

Closing Date: December 8th, 2020

Crystal Palace Football Club are looking for a Health and Safety Coordinator to join their organisation to provide a high level of administrative support to the Operations Director. We are looking for somebody with excellent communication skills and a flexible, can do attitude. You will be process driven and IT literate with strong analytic skills with excellent organisational skills with an ability to work to deadlines.

You will be responsible for…

  • Coordinate health and safety related queries to ensure that stakeholders have relevant advice in a timely manner
  • Ensure incidents are reported, processed and recorded in a timely manner
  • Coordinate delivery of health and safety related training, including potentially liaising with external providers to organise training courses across sites and departments
  • Carry out risk assessments as and when necessary
  • Ensure all records are kept up to date and organised within the designated folders
  • Maintain and update the health and safety information points and online resources
  • Working match day to help Match Day Safety Officer
  • Organise, attend and minute meetings, ensuring minutes are circulated and actions completed in sufficient time
  • Other duties and responsibilities as required by line manager
  • Upholding and promoting the club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures

You will have…

  • A recognised Health & Safety qualification
  • Good understanding of health and safety legislation
  • Excellent attention to detail
  • A positive and enthusiastic attitude

You are…            

  • Experienced in coordinating and administrative tasks

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable individuals and expects all staff to share this commitment. As such, the post holder will be subject to any relevant security checks as required.

What you’ll get in return….        

  • Competitive salary
  • Free complimentary matchday ticket
  • Breakfast club every day
  • Cycle to work and tech scheme
  • Social activities (day at the races, holiday party, team nights out)
  • High level of responsibility from day one!
  • 20% Club Shop discount

To apply, please send your CV to recruitment@cpfc.co.uk with the subject of what role you are applying for.

Job Location: Crystal Palace Football Club, Selhurst Park Stadium, SE25 6PU

Contract Type: Permanent/part-time

Salary: Competitive

Opening Date: December 2nd, 2020

Closing Date: December 8th, 2020

Crystal Palace Football Club are looking for Head of Security and Safety Officer to oversee and manage the delivery of the Security provision across all CPFC sites and be responsible for the management of matchday stewarding. This will include liaising with the relevant regulatory bodies such as local authorities and ensuring the development and completion of all associated policy and documentation. We are looking for somebody to ensure a first-class service is provided by the Security and stewarding team whilst ensuring all legal and regulatory requirements are met

You will be responsible for…

  • Managing the rota for the full-time operators
  • Compiling and communicating detailed assignment instructions to the Security team and auditing same.
  • Liaising with the Operations Director to ensure the structure of the Security team is fit for purpose and meets the demands of the business.
  • Ensuring all security issues are dealt with in a systematic and consistent manner and all incidents are reported to the Operations Director.
  • Liaising with other departments as necessary to ensure all relevant issues are communicated and dealt with effectively.
  • Assisting in discharging responsibilities on behalf of the Club and Chief Executive for the provisions of the Safety Certificate issued by the LB of Croydon.
  • Reviewing all stewarding and make any appropriate recommendations to the club for consideration.
  • Assuming responsibility for the provision of training for all stewards employed by the club.
  • Acting as a representative of the club in regular consultations with senior members of the Metropolitan Police, local fire brigade, local ambulance NHS trust and local authority on matters associated with the safety and security of spectators.
  • Representing the interests of the club and attend the Safety Advisory Group meetings of the Local Authority.
  • Acting as one of the Club Liaison Officer's with all of the emergency services in the event of any unforeseen incident, ensuring that the Chief Executive is kept fully informed of any developments.
  • Evaluating the performance of the Chief Steward, Senior Stewards, Stewards and any specialist Stewards and initiate any remedial or other action that may be required.
  • Co-ordinating, monitoring and advising upon all security matters affecting the stadium and associated facilities.
  • Monitoring stewarding levels on a matchday to ensure effective equitable distribution of staff commensurate with the Safety Certificate.
  • Maintaining a close liaison with the local Fire and Safety Officer regarding the fire safety of the stadium and associated facilities and ensure that fire safety instructions are adhered to. Fire drills and inspections will be in accordance with the Fire Officer’s recommendations.
  • Being aware of the requirements of all Security and Safety at Sports Grounds legislation, the “Green Guide” and other advisory documents, the Safety Certificate, the licence issued by the Football Licensing Authority and ensure compliance.
  • Taking responsibility and ensure all relevant training for competence is completed in being the Safety Officer with regard to events held at the club, e.g., sporting, concerts and any other event.
  • Assisting the Chief Executive on behalf of the club for the joint Statement of Intent with Metropolitan Police.
  • Ensuring all conditions of the Safety Certificate are fully complied with. In the event of any non-compliance for any reason the Safety Officer will inform the Chief Executive as soon as possible.
  • Matchday responsibilities outlined below
    • Ensure matchday security are trained and there is sufficient personnel as prescribed in Safety Certificate
    • Brief all Stand managers
    • Inspect stand prior to matchday to ensure that it is functional and safe for all guests and visitors
    • Ensuring that all medical support and first aid rooms are ready and in place for matchday
    • Working as Match Day Safety Officer from the Control Room and handle any issues and occurrences in compliance with the local authority
  • Other duties and responsibilities as required by line manager
  • Upholding and promoting the club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures

You will have…

  • A qualification in relevant discipline
  • At least 3 years’ experience managing a team of Security Officers across multiple sites
  • NVQ Level 4
  • Event Safety Management First Aid at Work (certification valid)
  • Minimum of 3 years' experience within a stadium environment in a Supervisory or management role
  • Experience in a Safety Officer or deputy for a venue capacity of more than 5,000
  • Health and Safety Training Certificate

You are…            

  • Able to interpret and provide authoritative advice on Security issues and make recommendations regarding best practice and corrective action.
  • IT literate
  • An excellent communicator both orally and written
  • Presentable
  • An excellent timekeeper
  • Passionate about personal development

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable individuals and expects all staff to share this commitment. As such, the post holder will be subject to any relevant security checks as required.

What you’ll get in return…    

  • Competitive salary
  • Free complimentary matchday ticket
  • Breakfast club every day
  • Cycle to work and tech scheme
  • Social activities (day at the races, holiday party, team nights out)
  • High level of responsibility from day one!
  • 20% Club Shop discount

To apply, please send your CV to recruitment@cpfc.co.uk with the subject of what role you are applying for.

Crystal Palace Football Club is an equal opportunities employer and welcomes applications from all such sections of the community - view our Equality Policy.

Palace For Life Foundation vacancies can be viewed here. Email recruitment@palaceforlife.org for further information on Palace for Life Foundation opportunities currently available. 

Take a look at what it's like to work for the club by reading this interview with our Director of Operations, Sharon Lacey.

Crystal Palace F.C. Application Form

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