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Club News

On The Road: At The Etihad

15 January 2016

All the details for those of you travelling to the Etihad Stadium for this weekend's game. 

Supporters attending this match are advised to arrive no later than 45-minutes prior to kick off and not to bring any bags unless essential.All bags will be searched, in accordance with our regular matchday security procedures, which may cause a delay in entering the stadium. We thank you in advance for your patience and co-operation.


        ·Travelling to the Etihad Stadium

        ·Supporter Meeting Point

        ·NEW Visiting Supporter Ticket Office

        ·Visiting Supporter Access – NEW Visitors Section

        ·Flags on Level 2

        ·Code of Conduct

        ·After the match – Metrolink Access



The stadium postcode for satellite navigation is M11 3FF.


Ensure you check travel conditions before setting out. Highways England provides live traffic information via itswebsite, local and national radio travel bulletins and electronic road signs. Information is also available from Twitter via@highwaysNWEST.


The Mancunian Way (A57) is currently open as a contra-flow with a single lane in both directions. Supporters, specifically those travelling in coaches, are advised to make alternative arrangements when travelling to the Etihad Stadium.  Follow@OfficialTfGMfor the most up to date information.


With the partial closure of the Mancunian Way, Metrolink's free Park and Rides offer a great way to avoid traffic and leave your car behind. For travel advice and help planning your journey to the match, click here.  There are service changes on the Metrolink throughout the 2015/16 season. Please click here for the most up to date information and you can also follow, @MCRMetrolink.


Further information on the Etihad Campus Metrolink and buses that alight immediately outside the Etihad Stadium along with car park details, is available here. 


Piccadilly Gardens Closure

From Monday 4 January, bus stops in Piccadilly Gardens will be closed for four weeks. This means a change to Portland Street when part of it will be temporarily closed to all traffic for resurfacing and other improvement works. The roadworks closure will affect different sections of Portland Street between New York Street and Newton Street. All buses using Parker Street in Piccadilly Gardens will be temporarily diverted to nearby stops during the closure. Further information can befound here.



There is no official visitor’s supporter meeting point in Manchester city centre, however the National Football Museum welcomes all football supporters to experience the world’s greatest football collection - over 140,000 items - including the FIFA Collection.  There is a café and it is adjacent to many other restaurants and bars for your enjoyment.  Click here to find out more.


Pubs in the local vicinity of the stadium are generally used by home supporters. Manchester City asks for your co-operation both in and around the local community and that you are respectful of the surrounding residential areas. Drinking is not allowed in public areas across Greater Manchester.  Greater Manchester Police will be in the city centre and around the stadium throughout the day to assist with any questions or to provide directions around the city centre.  Any visiting supporter without a valid match ticket is advised not to travel, or if you do, please remain in Manchester city centre to watch the match.



As part of the expanded stadium, Manchester City has a dedicated ticket office for visiting supporters.  This is located adjacent to the visiting entrances in the South Stand and will be open from 1pm until 3:15pm.


Children under 14 must be accompanied by an adult (over 18) when attending a match at the Etihad Stadium. You are advised to carry photo ID to prevent any issues entering the stadium. 


It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access into the stadium.  Failure to be in possession of the correct ticket may result in the payment of an upgrade fee or in some circumstances; you may not be able to enter the stadium. Manchester City accepts no liability for tickets purchased through unofficial channels. 


Any visiting supporter who is collecting tickets may do so from the South Stand Ticket Office.  Supporters with any questions or queries relating to their match ticket should also visit the South Stand Ticket Office.It is expected to be busy for this match.  Visiting Supporters are strongly advised to collect their tickets at least 45-minutes before kick-off. Guidance for bringing children Under 5 to a match and safeguarding vulnerable people can be read here.


Manchester City’s Event Service Support Team will also be located outside the visitors end.  They will endeavour to resolve your issue at this point but there may be occasions where you will be directed to the South Stand Ticket Office.



As part of the stadium expansion, the visiting supporter section has been reconfigured.  This should have minimum impact on your matchday experience. To ensure that you enter the stadium via the correct entrances, Manchester City has implemented an additional soft ticket check upon arrival.  You can enter the stadium as follows:


        ·Entrance L1 is for visiting supporters located on Level 1

        ·EntranceL2 is for visiting supporters located on Level 2



An LED display is installed on the second tier of the Etihad Stadium to enhance the matchday experience for fans inside the stadium.  This means it is not possible to hang flags over Level 2.



If you ever witness crime, vandalism, violence, drugs, the use of smoke bombs and pyrotechnics or abusive behaviour from home or visiting supporters, inside or outside the Etihad Stadium, make contact with a Manchester City steward as soon as you can and report your concerns.  If you wish to report an incident to Manchester City after the match, you can do so here.



Due to external segregation after the match, you will not be able to turn left towards the Etihad Campus Metrolink stop. You will be directed around the stadium. Both Holt Town and Velopark stops - the Metrolink stations on either side of the Etihad Campus - will not be operational for at least an hour after each the match. The consumption of alcohol is not permitted on Metrolink trams. 


The complete Manchester City Football Club Visiting Supporter Guide is available here.


To keep up to date with the latest Etihad Stadium matchday information, follow @MCFCHELP.  You can call the Manchester City Supporter Services Team on +44 (0)161 444 1894 (option 1, option 3).


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