Palace on Tour: Important information for fans going to Mostar

Information

18 Feb 2026

Crystal Palace continue our European adventure with a trip to Bosnia and Herzegovina, facing HŠK Zrinjski Mostar in the UEFA Conference League play-off round.

The first leg is set to kick-off this evening at 18:45 CET local time (17:45 GMT UK time) on Thursday, (19th February) at Bijeli Brijeg Stadium.

Ahead of the historic occasion, supporters can find important information surrounding the trip to Mostar below.

Summary:

Please be advised that supporters in the away end will be held back following full-time for a short period of time.
We recommend that supporters should not wear club branding on the eastern side of the river (including in the Old Town).
Many bars and restaurants in Mostar accept cash only (currency being the convertible mark, KM). KM can only be converted locally.
All supporters attending the game in the away end will be required to collect tickets in-person at Lodge Herceg Stjepan Kosača (see timings below).
Supporters will need to show a passport matching the name of the ticket being collected. You will only be able to collect your own ticket.
On matchday, there is a dedicated strip of Kralja Petra Krešimira IV with Palace-friendly bars and restaurants, as well as banks, and free busses to the stadium.

Information regarding supporter safety

Crystal Palace recommend not to stay in the eastern side of the city.

Previous visiting supporters in their club colours have encountered issues on the Eastern side of the river Neretva, in particular in the Mostar Old Town, with flags and clothing stolen from them.

For safety, supporters are therefore advised not to wear anything in this region of the city which will identify them as Crystal Palace supporters.

We highly recommend all supporters meet on the western side of the river, with a dedicated Palace meeting point available for supporters at Kralja Petra Kresimira IV, with bars and restaurants. More information can be found below (and on the map above).

Anybody who has not booked a valid match ticket should not travel to Mostar. Supporters should be vigilant at all times, take sensible precautions and ensure they have valid travel insurance.

Travelling supporters should also be aware that Mostar train station is situated on the eastern side of the river. Therefore, supporters are advised to make the short walk over the bridge as soon as they arrive.

Please also be advised that supporters in the away end will be held back following full-time for a short period of time.

Key locations

Please see a map of key city locations below.

Ticket collection

A reminder that all supporters attending the game in the away end will be required to collect tickets in-person in the café at Lodge Herceg Stjepan Kosača by the main city roundabout (see map above, or click here to see on Google Maps).

Ticket collection at Lodge Herceg Stjepan Kosača is open between 16:00-19:00 CET (local time) on Wednesday, 18th February, and between 10:00-15:00 on Thursday, 19th February.

Any supporters who need to make alternative arrangements should contact the ticketing team at boxoffice@cpfc.co.uk or by calling 0333 360 1861.

Only the person named on each ticket will be permitted to collect that ticket. Upon collection, supporters will need to show a passport matching the name of the ticket being collected.

This will be strictly enforced to ensure that tickets are only used by supporters who are eligible to attend the game.

Tickets cannot be transferred at any time and under no circumstances will tickets be issued without the ticket holder being present. Tickets are strictly non-transferrable. Anyone found transferring tickets without the club’s consent will be banned from purchasing future away games.

If your circumstances have changed since purchasing your ticket, please contact the Box Office as soon as possible.

Where to go on matchday…

On matchday, Crystal Palace fans are planning to meet on a dedicated strip of Kralja Petra Krešimira IV, adjacent to the ticket collection point (see map above).

This consists of a large pedestrian promenade closed to traffic, and is a dedicated strip of away-friendly and family-friendly bars, restaurants, shops, banks (including ATMs, where cash in local currency can be withdrawn) and mobile toilets. There will be a police and club staff presence.

This will be open from the early hours of the day and will be accessible to all supporters. Venues offer both outdoor terraces and indoor seating areas.

For your awareness, we have been advised that HŠK Zrinjski Mostar supporters tend to congregate further west down Kralja Petra Krešimira IV (see map above).

Travelling to the stadium

Near to the ticket collection point at Lodge Herceg Stjepan Kosača, at the entrance of Park Zrinjevac, there will be a bus pick-up point.

This will offer free bus rides for away supporters to Bijeli Brijeg Stadium, departing in three waves: at 17:00 CET, 17:30 CET and 18:00 CET.

Please note that availability for this service is limited, and will be offered on a first-come, first-served basis.

For those walking to Bijeli Brijeg Stadium, it is a 10-15 minute walk directly up Kralja Petra Krešimira IV. Please be advised this route is uphill.

The away supporters’ entrance is situated in the South-West corner of the stadium (see map above).

Stadium refreshments

Zrinjski have advised of the following prices at the stadium:

Beer – 3 BAM (1.5 EUR)
Water – 2 BAM (1 EUR)
Juice – 3 BAM (1.5 EUR)
Hot Dog – 7 BAM (3.5 EUR + Free drink with every hot dog)

Official beverage sales points will be located inside the stadium, immediately after your entrance.

Local currency

We have been advised that many bars and restaurants in Mostar – including Bijeli Brijeg Stadium - accept cash only.

The local currency of Mostar is the Bosnia and Herzegovina convertible mark (abbreviated to KM). Although some establishments will accept Euros, KM is recommended.

KM cash cannot be easily acquired in the United Kingdom. We therefore recommend planning ahead, and utilising ATMs or exchange points upon arriving in Mostar.

There are multiple banks/ATMs in our away supporter-dedicated section of the city (see ‘Where to go on matchday’ below).

Palace for All

Crystal Palace would like to remind supporters that all acts of discrimination, including inappropriate chanting, are criminal offences which can result in criminal convictions and banning orders.

As a club, we are clear that everyone is welcome at Palace. We will not tolerate racial or homophobic chants or discriminating comments towards a particular individual, or group of individuals.

Strong measures remain in place to tackle antisocial and criminal behaviours at matches, including throwing objects, drug use and discriminatory behaviour.

If you witness any such behaviour, please report it to the club by emailing customer.service@cpfc.co.uk and inclusion@cpfc.co.uk with details.

We all have a role to play in keeping each other safe on matchdays – so please be mindful of your fellow fans.

In case of any queries...

In case of any queries whilst in Bosnia and Herzegovina, our Head of Supporter Services and Disability Access Officer, Nikki, can be contacted at this dedicated phone number: 07345 703 244.

Got time to spare?

The city of Mostar, located in the southern part of Bosnia and Herzegovina on the banks of the Neretva River, is the cultural and economic center of Herzegovina.

It is considered one of the most beautiful cities in Bosnia and Herzegovina, and according to the latest census, it is home to 105,797 residents, making it the fifth largest city in the country.

Mostar emerged in the late Middle Ages in a transitional area from the lowlands of Herzegovina to a mountainous region, on the estate of the Kosače family. It began as a settlement around a wooden bridge protected by two fortresses. The earliest written mention of Mostar dates back to 3rd April, 1452, when it was described by Dubrovnik correspondents as a small settlement with two towers around a wooden bridge secured by chains.

Under the Ottoman Empire, Mostar flourished from the second half of the 15th century until the second half of the 19th century, continuing to develop under the Austro-Hungarian Monarchy thereafter.

Mostar is renowned for its bridges, notably the Old Bridge built in 1566. Alongside the old town, it has been a UNESCO World Heritage site since 2005, one year after its reconstruction.

As the largest city in Herzegovina, Mostar is a hub for sports, hosting numerous professional and amateur sports clubs.

Of course, the most popular sport in Mostar, situated on the Neretva River, is football (soccer). Alongside HŠK Zrinjski, the most successful with eight Bosnian championships, FK Velež also represents Mostar in the top tier of BiH football.

Match Details

Zrinjski Mostar v Crystal Palace

Thursday, 19th February
18:45 CET local time / 17:45 GMT UK time
Bijeli Brijeg Stadium
UEFA Conference League play-off round, first leg

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