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SUPPORTERS WITH DISABILITIES

Supporters With Disabilities Ticket Information

The club take bookings for the disabled areas in the Holmesdale Road Stand and Arthur Wait Stand. The disabled person will be charged the concession rate for the appropriate area of the ground, but their personal assistant gains free admission.

If you would like to purchase season ticket or match day tickets for the new accessible seating areas, you can do so by calling the box office, alternatively you can contact our dedicated Disabled Liaison Officer Pam Groves on 0208 768 6080.   

A dedicated steward will meet you upon entry to guide you through the turnstile and answer any questions about your matchday experience at Selhurst Park.

There are currently 128 spaces available for wheelchair users, and these can be found on a raised platform. Spaces for wheelchair users can be found on a raised platform in the away section for opposition supporters.

Accessible Facilities

Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans and has a low-level serving counter.

Catering kiosks in the home and away sections have low-level serving counters and so are fully accessible. The club provide match commentaries for the visually impaired from Radio Mayday, via headsets, at their seat.

Blue Badge Holders

Car parking is available in dedicated disabled parking bays in Sainsbury's car park on a first come, first served basis.

Drop-off could be arranged through council transport services; to arrange see the links below to Croydon and Bromley councils.

Accessibility Improvements

Crystal Palace Football Club has completed a comprehensive building programme at Selhurst Park Stadium, to improve our stadium accessibility, disabled facilities and substantially increase the number of disabled wheelchair bays and easy access seating for all supporters.

The new measures provide better facilities for all spectators with accessibility needs and has been devised in consultation with the Club’s Disabled Supporters Association, the Premier League and the Palace for Life Foundation.

Work has taken place over the summer and follows extensive consultation with stadia experts and other independent experts to ensure the Club improved our accessibility within the guidelines of the Accessible Stadia Guide by the beginning of the 2017/18 season, as agreed by the Premier League clubs, and in line with equalities legislation.

The work provides improved access throughout the Stadium and includes:

• New disabled wheelchair spaces around the ground in the Arthur Wait, Holmesdale, Main Stand and Whitehorse Lane boxes, taking total capacity from 63 to 128
• 289 easy access seats
• Improved amenity seating
• New disabled toilet facilities, and improvements and refurbishment of existing facilities
• Ambulant toilet facilities across the stadium
• A new full size disabled changing room and a secondary smaller disabled changing room.
• A new accessible sensory room for supporters with autism or sensory impairments
• A second sensory room with pitch view *Please check availability before attending the match
• A new ramped access to the club main reception
• Accessibility to the new Fanzone
• A phased further development plan to meet accessibility needs

Around 600 seats have been removed, including 200 occupied by season ticket holders last season, to allow the work to be carried out. All supporters affected by the changes were offered new seats and we are recouping some additional seating in other areas of the stadium.

We have also been improving the accessible access information on our website which includes a more detailed access statement and publication of our Accessibility Strategy.

The Club is committed to providing the best possible matchday experience to all supporters and away fans and to meeting equalities in a challenging older stadium which has been the Club’s home since 1924.

Recent Feedback

Dear Sir & Madam,

Just a note to thank you and your club for providing such a fantastic day out for my young autistic supporter, we attended the Stoke game on Saturday and from start to finish everyone we met was a credit to your club, the stewards were fantastic and very helpful in every aspect, a lot of so called bigger clubs throughout the UK would do well to take a leaf out of Palaces book! To top it off a last gasp winner! Thank you again and good luck for the rest of the season, I'm sure we will be back to support the club at every opportunity,

Best regards Desmond Flood.

Dear Pam 

Thank you for all your help today with Dexter and giving him this opportunity. He really did enjoy using the sensory room and has gone to bed with his new Teddy! 

It's been such a relief getting him to the game today , I've hated  that he hasn't been able to make himself come use his season ticket, as he used to love coming. He's been watching since he's been a baby both my boys have! Jamie is 14 now and Dexter is 9 so for him not to want to come is a disaster!! 

The room was really relaxing for him and calming and gave him the freedom to move around, not having to worry or be anxious of others.

He felt much safer in the sensory room than being in the Stand and was happy to watch the telly and found the lights, sitting on the bean bag and rocking chair relaxing.

It's such a breath of fresh air that you have thought of doing this especially for someone like Dexter who finds sitting still for a length of time hard and gets anxious, worried about crowds and people shouting

He's gone to bed happy that he's gone out today the first time in over a week he's managed to do something he loves and it's a real achievement.

Thank you again and much appreciated 

Jeni Lyon 

Hi Pam

I wanted to take this opportunity to thank you for your assistance in looking after Randall and Jason, two supporters with disabilities.

From looking after our ticketing and blue badge parking requests to taking the time to speak to us on match day to ensure everything is ok.

The new disabled wheelchair area is excellent with disabled toilet easily accessible with changing platform should we require it.  Also appreciated that the catering staff come round and ask if fans require food or refreshments.

With your support I must say that Jason and Randall really enjoy the match day experience at Selhurst Park.

Kind regards

Randall Spencer

Jason Crook

Jamie Arnold (carer)