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      24/25 Memberships FAQs
      Which Membership allows me to buy tickets?

      Your Membership entitles you to the best ticket access, with Gold Members enjoying an exclusive window to purchase the most in-demand seats for all games. Premier League tickets are only available to Season Ticket holders and Members, so a Membership is the easiest way to secure your place at matches*.

      *Subject to availability.

      Will my Membership guarantee me a ticket?

      Tickets are in high demand so we cannot guarantee all Members will be able to purchase tickets for matches. To give yourself the best possible chance, our Gold and Junior Gold Membership comes with a 72-hour priority for every home Premier League match.

      When do tickets go on sale?

      Home tickets on sale dates can be found here.

      Information will be communicated via, the official app and across social media.

      How many tickets can I buy per Membership?

      Each Member will be able to purchase two tickets for Category A home fixtures, between two to four tickets for Category B home fixtures, and four tickets for Category C home fixtures.

      Away tickets are sold via a Loyalty Points system and ticket limits vary on a game-by-game basis.

      I’m a Season Ticket holder. Can I still purchase a Membership?

      Season Ticket holders can update their experience by buying Season Ticket+. This allows you to benefit from the amazing benefits our members do with some additional exclusive features such as ticket transfer.

      Season Ticket+ is only available to current Season Ticket holders, and can be bought here.

      How do I use my Club Shop discount?

      MEMBERSHIP DISCOUNTS WILL BE AVAILABLE SHORTLY<br> When purchasing online, make sure you are using the Palace account associated with your Membership.

      Once you are logged in, your discount will be automatically added to your basket*. If you can’t see the Membership discount you expect, please contact

      When purchasing in-store, scan your NFC Membership Pass at the checkout counter for your discount to be applied.

      *Please note that your Membership discount is only available on full-priced items.

      Will there be Member events during the season?

      We're looking forward to hosting a range of events throughout the 24/25 season.

      Information will be communicated via, the official app and across social media.

      Do I receive Loyalty Points with my Membership?

      All of our 24/25 Memberships come with a number of Loyalty Points.

      Gold and Junior Gold Members receive 250 Loyalty Points, whilst, Adult, Junior and International Members receive 200 Loyalty Points. Loyalty Points help supporters access away match tickets.

      How do I enter Member competitions, and will I be notified when competitions go live?

      All competitions will be available to enter exclusively in the Member Hub. The best way to keep up to date with all of the latest from Memberships is via the official Palace app.

      I’m not receiving emails containing Membership benefits.

      It may be possible that you have unsubscribed from club communications. To make sure you haven't, click here and check.

      Another possible explanation is that you are not using the email registered to your account. To check this go to your account page in your Palace Account.

      Finally, check your spam, junk and promotions folders. If you have checked all of the above and are still experiencing issues, please contact

      How do I use my International Priority booking form?

      International Members will once again have the ability to reserve tickets before fixtures go on sale. This amazing benefit allows you to plan your trip to Selhurst from overseas with the peace of mind that your tickets are secure.

      You will be able to access the priority booking form within the Member Hub by clicking HERE. Please note fixture dates can change at short notice.

      When will my Membership expire?

      Memberships expire on 31st May 2025.

      When will I receive my Membership pack?

      Packs will be posted or available for collection from the end of August. You will receive an email to confirm when it has been sent/ready for collection.

      Once dispatched, please allow up to five days for UK delivery and up to 15 days for international delivery.

      You will be able to track your membership pack by entering your membership number (Client Reference) into this link.

      Can I collect my pack from Selhurst Park?

      To reduce packaging where possible, we recommend supporters to collect their Membership packs during their visit to SE25. If you would prefer your pack to be delivered to you, there will be a £3 delivery fee for UK members, whilst the delivery fee for International members is £7.50.

      How do I receive my shirt as part of the Junior Gold Membership?

      When purchasing your Junior Gold Membership, you will receive a digital redeemable shirt voucher inside via email.

      You can use this voucher to purchase a 24/25 junior shirt of your choice by redeeming the code online online at

      Once confirmed, the shirt will be dispatched.

      Can I receive an adult shirt rather than a junior shirt with my Junior Gold Membership?

      Your shirt voucher will allow you to redeem a junior 24/25 shirt, however for an additional fee you will be able to upgrade your shirt to an adult shirt, or add to your order with personalisation, shorts or socks or any other products from the club shop!

      My junior shirt doesn’t fit, can I return it?

      As your shirt order will be placed with our retail team, you would need to contact them via email ( with your order number.

      The shirt I want to purchase is no longer in stock

      When purchasing a Membership that includes a shirt voucher, all shirts are subject to availability. Vouchers are non-refundable and will expire on 31st May 2025.

      Can I rollover my shirt voucher into next season?

      All shirt vouchers must be used before the 31st May 2025.