Wembley matchgoers’ guide: Everything attendees should know

Club

9 Aug 2025

Crystal Palace’s FA Community Shield against Liverpool is fast approaching – and once again, tens of thousands of you will be creating a wall of red and blue with us at Wembley Stadium, as look to claim silverware once more.

If you're going to the game, please check this guide – which will be kept up-to-date with the latest matchday information – before travelling.

The official Wembley Stadium matchday guide can be found here.

Travel

Click here for directions to Wembley.

All those travelling by rail should plan to arrive at Wembley stations no later than one hour prior to kick-off, to ensure sufficient time to enter the stadium.

All three rail/underground stations which serve Wembley Stadium are open.

Please check the National Rail Enquiries and TfL websites to plan your travel in advance and to be notified of real-time travel information and status updates on match day.

You are encouraged to use public transport where possible when attending Wembley. The stadium are working hard to keep their carbon footprint down, and around 75% of people attending events at Wembley Stadium now use public transport.

All guests are urged to consider the various travel options in place – please click here for information.

However, if you need to drive, you should book an official parking space here.

Blue badge parking is available for ticket holders with accessibility needs and this can also be booked directly through the Wembley Official Parking website. For any further accessibility requirements, please review Wembley Stadium’s Access Information page, or visit the Guest support portal.

Post-match, fans are asked to leave the ground promptly and avoid opting for the last train of the day. Please allow for longer journey times from Wembley Stadium to major London transport hubs, due to crowd safety controls for safe station access.

Conduct

Wembley Stadium has a zero-tolerance policy on any form of anti-social, offensive and discriminatory conduct, and anyone found guilty of this behaviour will be ejected from the stadium and reported to the authorities.

If you witness any anti-social or discriminatory behaviour on the day, text HELP to 66566 or contact your nearest steward.

Offensive tragedy-related chanting, gesturing and displaying of abusive messages is unacceptable and will not be tolerated.

People who are found to have committed offences face stadium bans and potential criminal prosecution.

The use of pyrotechnics, flares and smoke devices inside or outside Wembley Stadium is prohibited and illegal.

Anyone caught carrying or using pyrotechnical equipment inside the stadium will be immediately ejected from the stadium, banned from future events and dealt with by the Police. Those caught using pyrotechnic equipment anywhere outside of the stadium will be in breach of the PSPO order and face enforcement action.

All events at Wembley Stadium have a strong police presence, and search dogs with handlers will also be patrolling around the stadium to identify and apprehend anyone with illegal or prohibited items, including pyrotechnics and banned substances.

Persistent standing during a match at Wembley Stadium is strictly forbidden (unless with a ticket for the safe standing area) and may result in ejection from the ground. Persistent standing not only compromises crowd safety, but also affects the matchday experience of fellow spectators, especially children and elderly people.

Smoking at the ground, or use of e-cigarettes, is strictly forbidden and will result in ejection from the stadium.

Anyone attempting to tailgate or gain illicit access to the stadium will be apprehended and reported to Police.

Ticket Information

All tickets for the Community Shield are digital and is being emailed to the person named on the ticket directly.

Tickets can be downloaded to your Apple or Google Wallet or printed at home through a PDF. If you choose a print at home ticket, these must be printed when possible, but it is possible to scan via the PDF.

As you approach the turnstile make sure you have your ticket ready with the barcode or QR code visible and ready to scan.

If you have any ticketing queries on the day, please go to the Wembley West Ticket office and the staff will be on hand to help with your query.

Admission

General admission entry to the stadium will be available two hours before kick-off (entry from 13:00 BST). Hospitality doors will open three hours before (entry from 12:00).

Please refer to your ticket for your turnstile colour zone. The quickest route to your turnstile entry point is by following the signage for the colour zone. Please ensure you enter via the correct turnstile.

Children (14 years and under) must be accompanied by an adult. Children under the age of two will not be permitted into the stadium.

We ask that anyone without a ticket avoids travelling to the game. Additional ticket checks will be in operation at points in and around the stadium prior to entry. Please have your tickets ready to show matchday stewards when asked.

Fans with tickets are advised to check they are seated in the appropriate area of the stadium. Any supporter who is identified in opposition areas will be ejected from the stadium for breaching ground regulations and be subject to a sanctions process.

Please note Wembley operate a no-remittance policy for security and safety reasons.

Bag Restrictions

Wembley Stadium operates a restricted bag policy. Each person can only bring one small bag into the stadium, and it must not be bigger than A4 size:

Height – 297mm (11.7 inches) - Width – 210mm (8.27 inches) - Depth – 210mm (8.27 inches). A full list of prohibited items can be found here.

Please note, this means the overall bag size - bags that are half-full and folded over to reduce their size will not be accepted.

All items and bags carried by spectators and staff will be carefully inspected when entering the stadium. This may include an electronic wanding or pat down.

A bag drop facility is located next to the Ibis Hotel on South Way. Please note that there is a charge for this service.

Please make sure you're not bringing anything you shouldn't before arriving. Everyone is checked upon entry.

No-street-drinking zone

Wembley Park is the residential and business area around Wembley Stadium. Brent Council have enforced a No-Street-Drinking policy on Olympic Way and the surrounding area for all events at Wembley Stadium.

This is part of the current Public Space Protection Order in place around the stadium on event days. More information on the order can be found here.

Fans drinking on Olympic Way and surrounding streets ahead of any event will be asked to hand over their alcohol and enforcement action may be considered. Supporters wanting alcohol before the game should head for the licensed bars or restaurants in the area or make their way to the dedicated fan zones outside the stadium. For more information about Wembley Park click here.

Fan Zones

Once again, we have also been allocated the Arena Square Fan Zone on the West side of Wembley stadium, perfect for groups and families to get immersed in the matchday mood.

A Palace takeover will again take place in Arena Square, with a number of activities planned:

Live DJ & presenter;
Special guest appearances;
Exclusive giveaways and prizes to be won;
A photobooth;
Face painters;
An inflatable goal challenge;
And much, much more!

Doors for the Arena Square Fan Zone will open at 10:00 BST and close at 14:30.

The Arena Square Fan Zone is free to enter, but you must present your stadium ticket for entry. You will also be subject to a bag check – stadium bag restrictions and regulations apply.

Local Pubs

The list of Wembley pubs designated to Crystal Palace supporters can be found here.

Other

Wembley Stadium offers an extensive range of food and drink options inside the stadium – more information is available here.

Wembley is a cashless venue. Please be aware that NO kiosks will accept cash. Contactless & Card payments will be accepted at all kiosks inside the stadium.

Match Details

Crystal Palace v Liverpool

Sunday, 10th August
15:00 BST
FA Community Shield
Wembley Stadium
Live audio commentary on Palace TV+.

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