FAQs: Palace tickets

The quickest and simplest way to purchase your Season Ticket is online. You can also purchase your Season Ticket over the phone on 0333 360 1861 or in person at the Box Office. Transaction fees may apply to purchases over the phone and in person.

Phase 1 – Renewals available with Early Bird pricing: Thursday, 6th April – Tuesday, 2nd May (17:30 BST)

Phase 2 – Renewals available and Direct Debit option open: Tuesday, 2nd May (18:00 BST) online only / Wednesday, 3rd May (10:00 BST) via all methods – Tuesday, 16th May 17:30

Move your seat window

• Season Ticket+ holders: Monday, 22nd May (10:00 BST)
• Standard Season Ticket: Tuesday, 23rd May

Phase 3 – On sale to supporters on the Season Ticket Waiting List: Thursday, 25th May (10:00 BST)

Supporters can pay in monthly instalments from the beginning of Phase 2. You will be able to choose between two instalment dates: either the 1st or 15th of each month.

Yes, ticket credit can be used towards the price of your Season Ticket.

When purchasing online, this will be automatically selected at the top of the payment method page, and the total amount of your credit will be taken off the final value of your basket.

Unfortunately, the only way to do this is through two separate transactions.

Yes; simply deselect your credit when on the payment method page of the Season Ticket purchase journey by clicking ‘REMOVE’.

To withdraw your credit from your account, email boxoffice@cpfc.co.uk with your request.

Supporters can withdraw their ticket credit in two windows throughout the season: between 1st December and the 10th December; then from after the last game of the season to 1st July.

To purchase your Season Ticket at the appropriate age band, you will need to purchase your Season Ticket over the phone on 0333 360 1861 or in person at the Box Office.

If you have an existing student Season Ticket, you can renew your Season Ticket online, over the phone on 0333 360 1861 or in person at the Box Office.

If you are purchasing a new student Season Ticket, this must be done over the phone on 0333 360 1861 or in person at the Box Office.

For all student Season Tickets, we will require a letter/email from your University or College, stating you are in full-time education, which will need to be verified by the Box Office.

If any of your details are incorrect when renewing your Season Ticket, please email BoxOffice@cpfc.co.uk.

All supporters who sit in a restricted view seat will receive a 10% discount off the price of their Season Ticket.

Senior supporters, junior supporters and supporters with disabilities will have the choice of either a physical Season Ticket or downloading a digital Season Ticket.

All other supporters will be able to download a digital Season Ticket directly to their Apple or Google phone wallets.

Senior supporters, junior supporters and supporters with disabilities will be able to order their physical Season Ticket free of additional charge.

Please note, supporters must be logged into their Palace account to book a Season Ticket card, and this is limited to one per person.

Adult supporters can apply for a physical card by bringing their mobile phone to the Box Office for us to confirm it is not compatible for digital ticketing.

Supporters with a digital Season Ticket will be able to download their Season Ticket from July.

Supporters receiving a physical Season Ticket will be sent their ticket in the middle of July.

Yes, you will be able to share your Season Ticket through the Palace ticket website.

If you are a Season Ticket+ holder you can transfer to anyone on your Friends or Family list, regardless of their Membership status.

If you are a standard Season Ticket holder, you can only transfer your ticket to a Member or other Season Ticket holders.

Season Ticket+ gives Season Ticket holders extra benefits on top of your normal Season Ticket.

You can upgrade to Season Ticket+ at the point of purchasing your Season Ticket, or at any point throughout the season.

Find out more about Season Ticket+ here.

To qualify for a family Season Ticket, you must have a minimum of one child to a maximum of two adults. You could also have three children and two adults, or four children and one adult.

Please note: the Family discount is only available on Adult, Junior and U-10 tickets. To qualify for a Junior or U-10 discount, you must have an adult ticket in the same transaction.

Family Season Tickets are only available in the Whitehorse Lane Stand and blocks A and J of the Main Stand.

If you would like to move your Season Ticket, you can do so during the seat move window. 2023/24 Season Ticket+ holders will have a priority period in which to move their seat.

Supporters must first purchase their current Season Ticket before being able to move their seat.

Supporters on the Season Ticket Waiting List will have a priority purchase window when the renewal period ends.

Join the Season Ticket Waiting List using the details of the supporter you are buying for.

Supporters on the Season Ticket Waiting List will have a priority purchase window when the renewal period ends.

To qualify for a free PA ticket, supporters with disabilities must receive the medium to higher rate of disability benefit or P.I.P.

If you aren’t currently registered disabled with the club please email dlo@cpfc.co.uk and we will be in touch to advise of the next steps.

Only Members and Season Ticket holders are able to purchase tickets.

You can find out more about purchasing tickets here.

To create an online account, please click here.

Enter your full name, address, date of birth and email and then decide your marketing preferences, this tells us how you would like to be contacted by the club.

Once you have completed these steps you then need to link your client reference to your online account.

The details on your new online account must match those on your ticketing account for the link to be successful. For example, if your name on your ticketing account is Tom and on your online account it is Thomas, this will not link.

The details must be the same for name, post code, email and date of birth.

Dates for home tickets going on sale can be found here.

Information will be communicated via cpfc.co.uk, the official app and across social media.

Details of a range of Membership products which enable access on a match by match basis are available here.

Membership FAQs can be found here.

Your Membership entitles you to the best ticket access, with Gold Members enjoying an exclusive window to purchase the most in-demand seats for all games. Most games are on sale only to Season Ticket holders and Members, so a Membership is the easiest way to secure your place at matches*.

*Subject to availability.

Other Membership FAQs can be found here.

We cannot guarantee Members will be able to purchase tickets for matches. Tickets will be available to Members and Season Ticket holders via an exclusive window.

Other Membership FAQs can be found here.

Each Member will be able to purchase two tickets for Category A home fixtures and two-four tickets for Category B home fixtures or four tickets for Category C home fixtures.

Away tickets are sold via a Loyalty Points system and ticket limits vary on a game-by-game basis.

Other Membership FAQs can be found here.

No, this season we have a specific product for Season Ticket holders: Season Ticket+. This allows you to enjoy the amazing benefits our members do, with some exclusive features such as ticket transfer that is tailored for you to get the most from your season ticket. These can be purchased when a Season Ticket holder is logged in to their Season Ticket account.

Other Membership FAQs can be found here.

Season Tickets for the 2022/23 are no longer on sale.

Details of Season Tickets for 2023/24 can be found on the Tickets page.

Supporters are again able to download their ticket onto their phone in the form of an NFC digital ticket.

Seniors, juniors and supporters registered disabled will have the choice of either an NFC digital ticket or a physical Season Ticket card.

If you are purchasing an adult ticket at the same time as a junior/senior/disabled ticket, the system will automatically default to NFC download.

If you require a physical Season Ticket for any of the junior/senior/disabled supporters you have purchased for please email boxoffice@cpfc.co.uk.

Eligible supporters could select a physical Season Ticket card at the point of purchase, either online or through the Box Office.

Supporters were able to download their NFC digital Season Ticket during the summer.

Supporters who are eligible and have opted for a physical Season Ticket card were able to collect their Season Ticket in summer. Supporters were emailed when their ticket was ready to collect.

Season Ticket+ is a new additional product exclusively for Season Ticket holders, giving holders a huge range of unique benefits, on top of your normal Season Ticket.

Benefits include:

• The ability to share your Season Ticket for specific games with a select group of supporters via your online account

• A PalaceTV+ subscription for the 22/23 season (worth £29.99) – with live broadcasts of selected pre-season matches and Academy matches

• 10% off all purchases in the club shop

• An additional 250 Loyalty Points (on top of your 500 for the Season Ticket)

• Welcome pack including a reusable drinks bottle, badge and key ring.

• No booking fees on any ticket order

• Special edition design of your digital Season Ticket

• A full list of benefits and more information can be found here.

All Season Ticket holders have the option to resell their match ticket if they are unable to attend a match this season. You can also resell tickets on behalf of your friends and family.

Please note, you can place your tickets up for re-sale once the match is on-sale to other supporters – however, your tickets will only appear available for purchase to other supporters when the match is sold out. You can also reclaim your ticket as long as your ticket hasn’t been sold.

If you successfully resell your match ticket, you will receive 1/19th of your Season Ticket value back on your ticketing account minus a 10% administration fee. This credit will be able to be withdrawn from 1st December or can be held on your account to be used against a future Season Ticket purchase. For full terms and conditions, please click here.

To place your match ticket up for re-sale, please follow the below steps or the video below these FAQs.

1. Login to your ticketing account with the email address associated with your Season Ticket
2. Click your name in the top right-hand screen and click ‘Personal Details’ in the drop-down menu
3. On the right-hand side of the screen, you will see an ‘IMPORTANT INFORMATION’ box that includes a link to resell your ticket
4. A pop-up will then appear showing the matches you are able to resell
5. Select the tickets you would like to put up for sale and click ‘OK’
6. Confirm your resale by clicking ‘OK’ on the following screen
7. Once your ticket has been re-sold, you will receive an email confirming your ticket has been cancelled and resold

Existing Members or Season Ticket holders will be able to purchase tickets that have been put up for re-sale through the normal ticket purchase journey.

Season Ticket+ holders are able to transfer their tickets to selected supporters via their online account.

Season Ticket+ holders can transfer their tickets to any supporter with a Client Reference Number if they are listed as 'friends and family' on their ticketing account. You can add supporters to your account within your ‘Personal details’ on your ticketing profile. Supporters can also request an e-ticket from the Box Office free of charge.

All other Season Ticket holders can transfer a match ticket online or through the app to a Member or Season Ticket holder, free of charge. Supporters can also request an e-ticket from the Box Office for an admin fee of £10.

To share tickets, Season Ticket holders should follow the below steps:

1. Login to your ticketing account with the email address associated with your Season Ticket+

2. Click your name in the top right-hand screen and click ‘Tickets’ in the drop-down menu.

3. Click on the match ticket you would like to share and click ‘Forward Ticket’

4. Then click ‘FORWARD TICKET’ in the pop-up

5. Select a ‘New owner’ and ‘New price type’ by using the drop-down menus. If you are a Season Ticket+ holder please ensure you choose the relevant Season Ticket+ age band for the new owner. If you are not a Season Ticket+ holder please use the standard age bands (adult/junior/senior).

   *Please note, you are unable to downgrade a ticket.

6. Once complete, click ‘FORWARD TICKET’

7. If there is an upgrade fee to pay (e.g. from Junior to Adult) or an admin fee to pay, you will be taken to the checkout process

8. To finalise your ticket transfer, click ‘PROCEED TO CHECKOUT’, confirm your delivery method and click ‘NEXT’

9. Review and agree to the Terms and Conditions and click ‘Submit’ (If there is an upgrade fee to pay, you will enter your debit/credit card details at this stage.)

10. Your ticket has been shared.

The supporter you have shared your ticket with will receive an email confirming the ticket transfer. This email will include a link to download a digital ticket directly to their Apple or Google Wallet, ready for matchday.

Season Ticket holders can no longer move their seat. This option was available during summer.

Season Ticket+ digital benefits started from 1st July 2022.

The club will continue to follow the latest government guidance at all times.

There are currently no restrictions in place.