FAQs: Palace tickets
The quickest and simplest way to purchase a Season Ticket is online. You can also purchase a Season Ticket over the phone by calling 0333 360 1861 or in person at the Box Office.
Season Ticket+ is an add-on product for Season Ticket Holders, giving you extra benefits on top of your normal Season Ticket. You can purchase at point of sale, or you can add this at any point throughout the season. For full information please click here.
Unfortunately, we are unable to process an Adult Disabled Season Ticket+ via the standard sales process online.
If you would like to purchase a Season Ticket+ membership please purchase your Season Ticket as a standard Season Ticket, then navigate to our Membership page here and purchase your Season Ticket+ via this method.
Supporters can pay in monthly 10 instalments from the beginning of phase 2 on Tuesday, 12th May 2026.
You will be able to choose between two payment dates - the 1st or 15th of each month. The first payment for your Season Ticket will be in July.
Any credit on your account will be automatically deducted from the cost of your Season Ticket. If you are paying for a friend or family member's ticket, and they also have credit available, this will also be automatically deducted.
Credits are allocated to the individual supporter’s account.
Unfortunately, any credit on your account must be used against your Season Ticket, unless you decide not to renew your ticket, in which case you can withdraw the credit as cash.
We're sorry for your loss. Please call our main reception on 0208 768 6000. They will arrange for one of our ticketing team to contact you to discuss your specific requirements.
To purchase your Season Ticket at the correct age band, please contact the Box Office either over the phone by calling 0333 360 1861 or in person.
Yes, a discounted Season Ticket is available for supporters who are in full-time education by 1st October 2026, but must be purchased through the Box Office either over the phone by calling 0333 360 1861 or in person.
Please note all student Season Ticket Holders will be required to show proof of their student status by 1st October 2026.
To purchase your Season Ticket at the correct age band, please contact the Box Office either over the phone by calling 0333 360 1861 or in person.
All 26/27 Season Tickets will automatically be digital mobile tickets.
Supporters who are registered disabled with the club; Seniors; and Juniors can apply for a physical Season Card by completing the form here. The deadline for all card applications is 17:30 BST on Wednesday, 1st July.
Applying for a Season Card does not guarantee that the application will be successful.
No, all Season Ticket cards will be deactivated from the end of each season, and all supporters will need to re-apply for a new Season Ticket card here.
If you still require a physical card, you can re-apply by completing an application form.
Digital Season Tickets will be available to download in late July, ahead of the season starting.
Season Cards will be sent out around the same time.
In both instances, please contact the Box Office. If you have lost your physical Season Ticket, you will be charged £10 to replace.
It’s really easy to share your Season Ticket with other supporters through the club’s official ticketing website, although restrictions apply.
Season Ticket+ Holders can share their ticket with any supporter. This is a new system only available to Season Ticket+ holders; to read more about Season Ticket+, and how easy it is to transfer your ticket, read our Season Ticket+ FAQs below.
You can find out how to share your Season Ticket here.
Tickets can only be requested to be reprinted by the ticket purchaser or the ticket owner. There are three different places at the stadium you can do this:
1 The main Box Office. 2. The satellite Box Office at the corner of Holmesdale and Park Road. 3. The satellite Box Office situated next to entrance 9 and Glazier’s bar entrance.
Photo ID must be provided at the time of the request. Reprinted tickets can only be requested on the day of the match.
You can only purchase someone else’s Season Ticket if you have a Friends and Family strong relationship.
To add to your account, you can request to do so online using Account Management. Alternatively, you can email both client references to boxoffice@cpfc.co.uk with the client references; our team will then add the account as strong friends and family.
Please note that if the person you are requesting to do this for is over 18 you must copy this person into the email.
Family Season Tickets are available in the Whitehorse Lane stand and blocks A & J of the Main Stand, subject to availability.
To qualify you must have a minimum of one child to a maximum of two adults. Other combinations also qualify, for example three children and two adults.
Please note to qualify for a family discount you must have at least one full paying adult and one under-18 in the group.
You can amend your family ticket by contacting the Box Office directly. This can be done over the phone by calling 0333 360 1861 or in person.
If adding Season Ticket+, you can also do this after you have purchased your Season Ticket by clicking here.
If you would like to move your Season Ticket, you can do this during the Season Ticket Holder moving window, beginning Thursday 4th June.
26/27 Season Ticket+ holders will have priority to move their Season Ticket.
It is important to note to move your Season Ticket you must first purchase your current Season Ticket.
We recommend that supporters join the Season Ticket Waiting List. Supporters on the Season Ticket Waiting List will have first option to buy.
The Season Ticket Waiting List costs £10 to join, which will be taken off the price of your Season Ticket when you purchase.
Purchasing for a friend or family member is really simple once you have added them to your ‘Friends & Family’.
We recommend joining the Season Ticket Waiting List using the account of the supporter you are looking purchase for. Supporters on the Season Ticket Waiting List will have first option to buy before tickets go to general sale.
The Season Ticket Waiting List costs £10 to join, which will be taken off the price of your Season Ticket when you purchase.
No, a Season Ticket just includes 19 Premier League matches. All Cup and European matches must be purchased separately.
If your seat is available, then you will be given an opportunity to purchase this for European and Cup matches. However, in some instances, certain seats in stadium may not be available, if your seat is one of these seats, you will be notified before we go on sale with tickets and advised of the options available to you.
The quickest and simplest way to purchase a Season Ticket is online. Alternatively, you can also purchase a Season Ticket over the phone by calling 0333 360 1861 or in person at the Box Office.
If you have any questions, you can also email dlo@cpfc.co.uk who will help support your purchase.
To qualify for a complimentary PA Season Ticket, supporters with disabilities must receive the medium to higher rate of disability benefit or P.I.P.
If you aren’t currently registered disabled with the club, please email dlo@cpfc.co.uk and we will be in touch to advise of the next steps.
If a rescheduled game results in a fixture clash, please email the Box Office at boxoffice@cpfc.co.uk, at least one week before matchday, to inform us which game you plan to attend.
If you choose to attend the Men’s game, you will receive a pro-rata credit for your Women’s Season Ticket.
If you opt to attend the Women’s game, your Men’s Season Ticket must be listed on the club’s official retail platform at least one week before matchday to be eligible for a pro-rata credit.
If your ticket remains unsold or the game does not sell out, the club will still apply the appropriate pro-rata credit to your account, provided the above steps have been correctly followed.
Please note: Any credit issued due to a fixture clash cannot be withdrawn and must be used for future ticket or membership purchases.